Account Director

Position Summary

The Account Director oversees the successful execution of every project & account in their portfolio, ensuring a seamless & positive client experience throughout the entire exhibit lifecycle. This role manages multiple projects at once and calls for someone who is extremely organized, deadline-driven & able to determine what needs attention first when priorities compete.

The Account Director brings a sense of urgency to every task, from managing timelines & budgets to coordinating show services & keeping internal teams aligned. Clear, proactive communication is a key part of this role: the Account Director keeps clients informed on everything that affects their projects, so they always know where things stand & feel at ease.

Above all, this person is deeply customer service focused and makes sure client needs are addressed quickly, accurately & with care.

Key Responsibilities

Client Relationship Management Serve as the primary point of contact (post-sale for new business accounts and pre- and post-sale for existing accounts), ensuring client needs are addressed promptly, thoughtfully and with care. Build strong relationships that foster open communication & deepen client understanding Work directly with members of the internal sales team at any point in the project lifecycle Lead Pre-Planning Efforts Organize & facilitate ongoing pre-show meetings Maintain & update a comprehensive client event calendar, typically on a rolling 12-month basis Oversee timelines/deadlines associated with each project, both internally and externally Project & Communication Oversight Be the voice of the client within our building Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution Generate addendums & change orders, as needed Monitor project deadlines & hold clients accountable to them Budget Management Manage individual event budgets with clients & reconcile final billing post-show Communicate budgetary changes to client throughout the project lifecycle Coordinate & order show service on our client’s behalf, including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Floral, Catering, etc.

(varies per client/job) and effectively manage change orders as it pertains to these services throughout the project. Onsite Event Support Attend key shows & events (as needed) Oversee the entirety of the exhibit installation process to ensure milestones, budgets & client expectations are met.

Qualifications

Education

& Experience Bachelor’s degree preferred. Tradeshow and/or event management experience preferred. Minimum of 3 years of account management experience preferred. Skills & Competencies Communication: Clearly conveying deadlines, expectations, & feedback to internal team members and clients. Problem-Solving: Identifying issues early and think proactively.

Time Management: Prioritizing tasks, managing deadlines, & ensuring efficient use of resources. Adaptability: Staying flexible & calm under pressure, especially when project scopes/timelines shift. Conflict Resolution: Navigating disagreements diplomatically while maintaining team cohesion & a professional attitude. Collaboration: Working effectively across departments & with diverse teams.

Attention to Detail: Ensuring accuracy in planning, dates, addresses documentation, & execution. Organization: Manage multiple accounts, at different lifecycle stages, simultaneously. Work Environment: This is a full-time, on-site position based in our office. Schedule: Standard hours are Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime required to meet project deadlines and support event execution.

Availability on nights/weekends as needed when projects are installing/dismantling. Travel Requirements: This role requires approx. 30% travel, with the potential for more depending on large-scale client engagements or major events.