Japanese Customer Support Specialist - Lisbon

Are you passionate about helping people and creating exceptional customer experiences? Are you a fluent Japanese speaker with excellent communication skills? We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration.

Responsibilities

Support customers via phone, email, chat, and social media Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions Provide clear and accurate information about products, services, and procedures Handle customer queries with patience, professionalism, and empathy Collaborate with other departments (Sales, Experts, etc.)

to improve the overall Customer Experience Identify opportunities for service improvement through customer feedback Requirements Native or C1 level of Japanese Advanced level of English Excellent communication and problem-solving skills Strong analytical and critical-thinking abilities Previous experience in customer service, hospitality, tourism, or retail is a plus Ability to multitask and switch between various communication channels Team-player mindset and flexibility to work on weekends or public holidays Availability to work 40 hours per week and commute to the Lisbon office at least 2 days per week Benefits Permanent Contract (with a 6-month Probation Period).

A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills.

Commuting between your home and our office is covered by the company. Amazing Office right in the centre of Lisbon.