Head of Operations

Designation

• Head of Operations Reports To
• CEO Location
• Kolkata (HQ) Experience - 10+ years Role Summary Duratuf ships electrical safety equipment to industries in 65+ countries from two entities — India and the UAE. The Operations Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO — you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.

Key Responsibilities

Order Fulfilment & Delivery Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes — target ≥95%, with the baseline measured in your first month. Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.

Import & International Sourcing Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers. Own supplier delivery performance and landed cost across international sourcing lanes. Inventory & Working Capital Drive inventory turns to ≥5× while holding cash conversion cycle discipline — a joint accountability with Finance.

Quality & Compliance Sustain batch quality pass-rate ≥98% with zero certification lapses. Our products protect lives; certificates are non-negotiable. Systems & Performance Management Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days — live, reviewed monthly, acted on.

Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing. People & Organisation Develop the Supply Chain Manager and Bhiwadi Assistant Manager to full performance through their first 90 days. Own hiring decisions on open seats within the function, including the data-based go/no-go call on the procurement hire.

Requirements

Experience 10+ years in operations, with at least 5 years leading a full operations function (supply chain + warehouse + quality, 10+ direct reports) — owned first-hand, with an owned OTIF (On-Time In-Full) or cost number to show for it. Personally ran both import operations (Bill of Entry, customs clearance, CHA coordination, inbound freight) and export operations (Bill of Lading, Certificate of Origin, LC/TT documentation) within the last 3 years — with named lanes and ports.

First-hand ownership of multi-site, multi-entity operations — ideally India plus an international node. ERP/Zoho-class systems discipline — runs the function on KPI pairs and dashboards, not chasing. Quality and compliance orientation in a certified-product context. Non-Negotiables Hands-on import and export operations within the last 3 years — supervising a team that did it does not qualify.

You should be able to walk a shipment end-to-end from memory, including where clearances go wrong. First-hand ownership of a multi-site operations function — not a single site, not a support role. Based in Kolkata or committed to relocating. Notice period of 60 days or less.

Benefits

Flexible Leave Policy WFH and Out of Office opportunities on requirement and condition Performance Recognition Dynamic Career Growth Statutory benefits as per industry standards High ownership, performance-driven work culture Opportunity to manage a critical function in a growing organization