Scheduling & Registration Clerk

Job Details: Level: Entry, Job Location: Hudson, WI

• Hudson, WI, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, The hours will be 8a-5p, one late night (1030a-7p) and an UC weekend rotation.

JOB SUMMARY

The primary purpose of this position is to schedule patient appointments, verify and load insurance, and ensure patients are registered in a timely and accurate manner. This position is staffed during clinic hours with support needed with weekend rotation, evening hours, and Urgent Care coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greeting patients in a friendly manner and answer any questions that may arise Schedule provider appointments following clinic protocols Schedule ancillary appointments including audiology, immunization, & lab Verify all patient insurances per protocols Verify demographic information, load patient insurance, request required information through pre-registration process, attach appropriate forms, and scan documents as necessary Coordinate EMR messages Obtain signatures on required forms such as PHI, release of records, and HIPAA Receive and process patient same day payments and copays Coordinate return to clinic notices Adjust provider schedules as needed on a daily basis Collaborating with healthcare professionals Support evening, weekend rotation, and Urgent Care hours Organize and maintain a clean efficient workspace and patient lobby Perform other duties as assigned SUPPLEMENTAL DUTIES AND RESPONSIBILITIES: Remain punctual, reliable, and available for late coverage if applicable Maintain a positive and respectful attitude while supporting the clinic vision Work effectively under pressure in a fast pace environment Remain flexible and adapt to changes in work priorities and procedures Maintain a neat and well groomed professional appearance Work independently using good judgment and prioritization skills Attend relevant training sessions and departmental meetings Abide by clinic protocols, ergonomic recommendations, and OSHA standards Maintain confidentiality of all clinic information acquired through employment Establish and maintain positive working relationships with patients, providers, internal personnel and personnel from other facilities Adhere to the philosophy and provide comprehensive care according to a patient centered healthcare clinic WORKING CONDITIONS: Subject to interruptions, imposed deadlines and frequent problem-solving activities Subject to hostile and emotionally upset patients, staff, and outside agencies Standard office environment PHYSICAL DEMANDS: Abide by ergonomic recommendations of the position Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately Sit for several hours Subject to lifting and carrying supplies averaging 25 pounds Repetitive motions involving use of phone and keyboard Qualifications: EDUCATION: Minimum: High School Diploma or equivalent Desired: Post-secondary education or training in a health care setting EXPERIENCE: Minimum: One year in a customer service oriented position Desired: Experience in a clinical setting KNOWLEDGE: Ability to work independently and multitask effectively Excellent verbal and written communication skills Knowledge of medical terminology desired Knowledge of health care insurance Working knowledge of PC, Windows & Microsoft Office