Senior Specialist, Learning Operations

Senior Specialist, Learning Operations Location: Lake Mary, FL (Hybrid) Department: Member, Content & Learning (MC&L) Position Type: Full-Time, Exempt About The IIA The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources.

Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. Why Join The IIA? Join a global, mission-driven organization and play an important role in delivering high-quality professional learning experiences.

You'll collaborate with Sales, Client Success, instructors, and learning teams to support training programs that help internal audit professionals advance their careers.

Position Summary

The IIA is seeking a detail-oriented and proactive Sr. Specialist, Learning Operations to coordinate day-to-day operations for public instructor-led training (ILT) and private group training (PGT) programs. This role manages event coordination from intake through post-event follow-up, ensuring training programs are organized, accurately documented, and ready for successful delivery.

The Sr. Specialist serves as a key contact for internal teams, clients, faculty, and external partners while supporting sales operations, reporting, and continuous process improvement. The ideal candidate has experience in learning operations, training coordination, event management, or sales operations, with strong organizational skills, attention to detail, and the ability to manage multiple programs independently.

What You'll Do

Learning & Event Operations Coordinate day-to-day operations for public instructor-led training (ILT) and private group training (PGT) programs. Manage event intake, setup, scheduling, readiness checklists, and post-event follow-up. Ensure training events are prepared for successful delivery and resolve routine operational issues.

Maintain accurate event records in Cvent and related systems, ensuring alignment with CRM and sales pipeline information. Coordinate multiple events and programs while managing competing priorities and deadlines. Private Group Training & Client Support Partner with Sales, Client Success, Learning Operations, and instructors to coordinate private group training requirements.

Track event status, communicate updates, and ensure stakeholders are informed throughout delivery. Collect and summarize feedback from clients, chapters, and faculty to identify improvement opportunities. Identify potential repeat-training opportunities and communicate them to management for follow-up. Sales Operations, Reporting & Data Accuracy Prepare recurring reports and dashboard inputs related to training events, sales pipeline activity, renewals, and event volume.

Maintain accurate and consistent information across event management, CRM, and reporting systems. Identify recurring operational issues, data discrepancies, and opportunities to improve workflows. Escalate client-impacting or cross-functional concerns when appropriate. Process Improvement & Cross-Functional Coordination Develop and maintain standard operating procedures (SOPs), checklists, and process documentation.

Coordinate standardized tasks with shared-services or external partners and review completed work for quality and accuracy. Support process improvements, technology transitions, and operational efficiency initiatives. Collaborate with internal departments and external stakeholders to ensure consistent service and successful program delivery.

Qualifications

Required Qualifications Bachelor's degree or an equivalent combination of education and relevant professional experience. 3+ years of experience in event operations, learning operations, sales operations, training coordination, or a related field. Experience coordinating multiple events or programs involving internal and external stakeholders.

Experience maintaining accurate information in CRM, event management, or similar business systems. Strong organizational, time management, and problem-solving skills, with the ability to work independently. Excellent written and verbal communication skills and a strong customer service orientation. Ability to manage competing deadlines, resolve routine issues, and escalate complex concerns appropriately.

Experience preparing reports, maintaining process documentation, and identifying operational improvements. Proficiency with Microsoft Office and collaboration tools, including Outlook, Excel, OneDrive, and SharePoint. Strong attention to detail, accountability, discretion, and professionalism when handling client and business information.

Ability to travel occasionally, up to approximately 20%, as needed.

Preferred Qualifications

Experience with Cvent or comparable event management platforms. Familiarity with Microsoft Dynamics 365, Power BI, or Excel-based reporting. Experience supporting instructor-led training, professional education, associations, or membership-based organizations. Experience coordinating work with shared-services teams or external vendors.

Equal Opportunity Employer The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.