Senior Specialist, Compliance System Support

Lead and support team members in the following areas: Lead the implementation and enhancement of AML systems across the Group, including RHB Bank Malaysia, RHB Regional Offices, RHB Investment Bank, its regional offices, and other subsidiaries within the Group. Provide advice and recommend practical solutions for various IT initiatives and projects across the Bank/Group that have an impact on AML systems.

Provide support and guidance to approximately 4,200 AML system users on system-related issues and enquiries. Oversee BAU support for AML systems, including system availability, SLA monitoring, production issue resolution, annual Disaster Recovery Plan (DRP) exercises, and system upgrades. Ensure timely resolution and remedial action for support issues logged within the agreed SLA.

Ensure compliance with Group governance standards and regulatory requirements applicable to countries where RHB operates. Manage User Access Management (UAM) activities for AML systems, including access provisioning, modification, and revocation. Review functional specification documents provided by vendors for AML system implementations, change requests, and system enhancement initiatives.

Perform User Acceptance Testing (UAT) for system changes, enhancements, and new functionalities requested by the business. Coordinate, manage, and monitor testing activities to ensure successful delivery of change requests and system enhancements. Collaborate with business users, IT teams, vendors, and project stakeholders to ensure AML system initiatives are delivered effectively and meet business requirements.