Customer Service Appointment Booking

Requirements

• Experience : 1 + years of experience in Booking Appointments for Car Servicing
• Qualification : 12 th Pass Minimum
• Gender : Male/Female candidate
• Work time :6 days working (Mon
• Sat) Morning shift (10:00 am to 7:00 pm)
• Language known : Comfortable to speak with 2 languages from (Kannada, Marathi) with HINDI and ENGLISH Requirements Roles & Responsibilities:
• Make a high volume of professional outbound calls to potential new and existing customers, acting as the first point of contact.
• Coordinate and schedule appointments between qualified prospects and the service team, managing calendars to ensure efficiency
• Accurately document all customer interactions, update lead status, and maintain records in the Customer Relationship. Management (CRM) system
• Conduct follow-up communications with leads to confirm appointments and provide necessary information
• Meet and exceed individual and team targets for call volume, lead generation, and appointment setting
• Work closely with the service team to provide valuable customer insights and ensure a smooth handover of qualified leads
• Strong ability to manage multiple tasks, prioritize leads, and maintain an organized schedule
• Comfort with using CRM software, dialers, and other communication tools to manage calls and records efficiently