Teller

Summary : Under general supervision, the teller provides excellent customer service by accurately processing a broad variety of transactions in a timely manner. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with customers, co-workers, management, and vendors.

Uses opportunities wisely to promote the banks products and services.

Essential Duties and Responsibilities

Professional Office Support (80%) Welcomes and directs visitors and customers in a friendly and professional manner. Handles sensitive and confidential information with discretion and strict adherence to established policies and procedures to maintain bank security. Manage risk in every transaction by properly identifying customers to help detect fraudulent transactions to prevent losses.

Balances and maintains cash drawer to the established limits. Processes all transactions including deposits, withdrawals, cash tickets and loan payments. Processes change orders and night drop transactions. Perform specialized tasks such as preparing cashier's checks, issuing and exchanging foreign currency. Responds to customer inquiries, may provide transaction history and or statements.

Attempt to resolve issues and problems with customer's accounts. Explain and promote bank products and services to customers. Scans work and follows through on end-of-day scanning procedures to ensure work is sent to appropriate area. Participates in required training and has the responsibility for following all regulatory requirements including those pertaining to the Bank Secrecy Act (BSA).

Monitor, identify and report unusual and suspicious activities to the BSA Officer. Provide assistance to other departments as needed (15%) Provide assistance to other departments as needed. May serve as backup to other tellers in different branch locations when necessary. Perform all other tasks as assigned by management (5%)