Senior IT Services Specialist

ABOUT POWER: Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events.

Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate. We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes.

We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow. Senior IT Services Specialist Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.

Key Responsibilities

Implement and manage ITIL processes (incident, problem, change) Design and maintain service catalog, SLAs, and support models (L1/L2/L3) Improve service delivery through automation, self-service and process optimization Analyze service metrics and drive continuous improvement Support and lead IT projects and initiatives Serve as the top escalation resource for complex technical issues Mentor junior staff and promote a high-performance service culture Align IT services with business and jobsite needs Serve as top escalation resource for complex technical issues Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access Manage device lifecycle (procurement through refresh) Collaborate with stakeholders, vendors, and cross-functional teams Qualifications 5 –10+ years in IT support or operations Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management Proven ability to handle escalations and lead improvements Experience supporting large or field-based organizations preferred Excellent communication and stakeholder engagement skills COMPENSATION DETAILS: Salary Range: $80,000 - $105,000 Compensation for this role includes a base salary plus an annual discretionary bonus.

Details on our benefits can be found on the Benefits tab within the Careers section of the website. Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.