Customer Service Warranty Department

Customer Service Warranty Department RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.

Once fully trained - this is a remote position based in Salt Lake City, UT Ready to Join the Team? RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including: Paid Time Off, start accruing from day one Medical, dental and vision insurance 7 paid holidays – plus, we’re closed every Sunday Generous employee discounts on merchandise Company medical clinic Paid parental leave to support your growing family Associate referral program Life insurance 401(k) with company match to build your financial future Wellness incentives Annual profit-sharing incentive Career growth opportunities Tuition Reimbursement for continued learning A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture And more!

Key Responsibilities

Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims Maintain accurate records of customer interactions and warranty claims in company systems Stay up to date on company policies, warranty processes, and product information to provide accurate assistance All other duties as assigned Skills and Qualifications Strong customer service, problem-solving, and interpersonal skills Excellent verbal communication and active listening abilities Ability to handle high-pressure situations with professionalism Proficiency in basic computer use and accurate typing Self-motivated with the ability to work independently and efficiently Strong attention to detail and ability to multitask in a fast-paced environment Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.