Job description
Introduction As a key member of our Operations Team, you will ensure seamless logistics coordination and transport management across the EMEA region, driving efficiency, accuracy, and customer satisfaction. We're seeking an individual with a passion for logistics, problem-solving, strong ability to manage stress in a fast-paced environment, and cross-functional collaboration.
What will you do? Oversee daily logistics operations, ensuring smooth shipments flow from warehouses to retail platforms. Act as the primary point of contact for logistics partners (3PLs and carriers) and internal stakeholders, resolving delivery incidents and ensuring customer-first solutions. Collaborate with cross-functional teams (Warehouse, Carriers, Customers, Finance, Sales) to align priorities and guarantee service excellence.
Coordinate transport activities, including deliveries, appointments, returns, and special requirements while supervising 3PL and carriers’ performance. Drive process improvements to enhance efficiency and service quality. Prepare operational, financial, and compliance reports (including invoicing, SOX, PODs, and cost analysis) to support decision-making and audits.
Manage all the chargebacks related to non-operational compliance (shortages claims, non-OTD and non-shows). To be Successful, You Will have: 2–3 years of experience in logistics, preferably within FMCG in EMEA. Team player mindset, collaborative and adaptable in cross-functional environments. Proactive and self-driven, with a problem-solving attitude and strong organisational skills.
Fluency in Spanish and Business English is required. Logistics studies Proficient in Microsoft Excel, experienced in ERP systems and TMS knowledge Location: Madrid, Spain