Collection Specialist

Description About Us: Since 1984, Quick Roofing has been trusted by millions as one of America's leading roofing companies. Our success is built on integrity, resilience, and a commitment to excellence. As we continue to grow, we're looking for driven professionals to join our team, where your work makes an impact, your growth is supported, and your success is celebrated.

Position Summary

The Collections Specialist helps protect the company's cash flow by collecting outstanding receivables on assigned accounts. The role works the weekly accounts receivable aging report, follows up with customers and sales representatives, resolves payment issues, and keeps clear notes on every account. The ideal candidate is organized, persistent, and professional, with a customer-focused approach.

Experience in the roofing or construction industry is preferred.

Requirements

Key Responsibilities

Work on the collection report assignments provided each week by the Collections Manager, prioritizing past-due and aging balances. Contact customers by phone, email, and mail to secure payment commitments and process payments. Document every collection attempt, promise to pay, and customer communication in the collection notes.

Coordinate with sales representatives to resolve customer disputes, missing documentation, and payment delays. Escalate problematic accounts and sales representatives to the Collections Manager when needed. Support lien rights compliance by helping prepare notices and track filing deadlines. Identify accounts that may qualify for collection agency review (for example, invoices 150+ days past due with multiple failed attempts) and provide supporting notes.

Prepare and update aging and follow-up reports in Excel. Work with the accounting team to confirm payment posting and resolve discrepancies.

Qualifications

High school diploma or equivalent required; associate or bachelor's degree in accounting, finance, or business preferred. 1–3 years of collections, accounts receivable, or customer billing experience. Strong verbal and written communication skills, with the ability to stay professional in difficult conversations. Proficiency in Excel and familiarity with accounting or CRM software.

Strong attention to detail, time management, and follow-through. Preferred Experience Experience in roofing, construction, or home services. Knowledge of lien rights and insurance depreciation recovery. Experience with builder portals or insurance-related payments. Working Conditions Full-time, office-based position with regular phone and computer work.

Location, schedule, and compensation to be confirmed by the hiring manager. Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment based on any characteristic protected by federal, state, or local law. We also provide reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs, as required by law.