Head of Department

Role Purpose As the Head of Department you will lead the department's commercial strategy, drive merchandising excellence, and champion a customer-focused shopping experience. You will be responsible for guiding and developing your team, optimising product ranges, ensuring efficient day-to-day operations, and delivering outstanding customer satisfaction.

As a member of the store's management committee, you will play a key role in achieving business objectives and contributing to the overall success and growth of the store.

Key Responsibilities

Develop and optimise the product range based on customer needs, market trends, and the store environment Select and manage product assortments in line with Leroy Merlin's merchandising and marketing strategies Drive sales and profitability through effective pricing, promotions, and commercial initiatives Ensure the sales floor is consistently Full, Clean, and Priced while maintaining high merchandising standards Create attractive, well organised product displays that enhance the customer shopping experience Plan and execute commercial campaigns and promotions to increase store traffic and achieve revenue targets Collaborate with the team to implement strategies that address commercial challenges and support business objectives Promote a culture of excellent customer service and hospitality within the team Engage with customers to understand their needs, provide suitable solutions, and improve customer satisfaction and loyalty Qualification and Experience Matric (Grade 12) or equivalent qualification is essential Bachelor’s degree in Business Administration, Marketing, or a related field (preferred) 5+ years of experience in retail management, with a proven record in a leadership role Strong understanding of merchandising, inventory management, and retail operations