Factory Technical Support Technician (HVAC)

Position Summary

We are seeking a Factory Technical Support Technician (HVAC) to provide technical support for the manufacturing, testing, troubleshooting, and field application of commercial HVAC equipment. This position serves as a key technical resource for production, quality, engineering, service, and customers, helping identify and resolve HVAC-related issues and ensuring equipment meets performance and quality requirements.

The ideal candidate has hands-on experience with commercial HVAC systems, strong troubleshooting skills, and the ability to communicate technical information clearly in a fast-paced manufacturing environment.

Key Responsibilities

Provide technical support to manufacturing and production teams for commercial HVAC equipment and systems. Troubleshoot HVAC equipment, controls, electrical systems, refrigeration circuits, airflow, and mechanical components. Diagnose equipment issues using schematics, wiring diagrams, technical documentation, diagnostic tools, and test equipment.

Support factory testing, startup, commissioning, and performance verification of HVAC units. Assist production personnel with technical questions, assembly issues, and equipment troubleshooting. Investigate equipment failures and determine root causes, recommending corrective actions. Work closely with engineering, quality, manufacturing, and service teams to resolve technical issues.

Assist with the interpretation and application of HVAC specifications, drawings, manuals, and installation requirements. Provide technical guidance on refrigeration systems, compressors, motors, fans, dampers, valves, sensors, controls, and electrical components. Support troubleshooting of HVAC controls, including thermostats, sensors, relays, VFDs, PLCs, and building automation interfaces.

Document technical issues, troubleshooting results, corrective actions, and equipment performance. Assist with developing and updating troubleshooting procedures, work instructions, service documentation, and technical training materials. Identify recurring manufacturing or field issues and communicate trends to engineering and quality teams.

Support field service personnel and customers with technical questions when required. Participate in product improvement initiatives and provide practical feedback from factory testing and troubleshooting. Maintain a safe, organized, and professional work environment in accordance with company policies and OSHA requirements.

Qualifications

High school diploma or equivalent required; technical degree, HVAC certification, or trade-school education preferred. 3+ years of hands-on HVAC experience , preferably with commercial or industrial equipment. Strong understanding of commercial HVAC systems and refrigeration fundamentals. Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and HVAC documentation.

Experience troubleshooting electrical and mechanical HVAC components. Familiarity with refrigeration charging, evacuation, pressure testing, and system diagnostics. Knowledge of HVAC controls and basic building automation systems preferred. Strong computer skills and ability to use technical documentation and diagnostic software.

Excellent problem-solving and communication skills. Ability to work effectively with production employees, engineers, technicians, service personnel, and customers. Ability to work independently while also functioning effectively as part of a cross-functional team.