Salesforce Business Analyst

Long Description Your Role & Responsibilities: Engage directly with customers and business stakeholders to understand business needs, challenges, and priorities. Lead and facilitate requirements-gathering workshops , discovery sessions, and stakeholder interviews. Analyze business processes and identify opportunities for improvement using Salesforce capabilities.

Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications . Manage and prioritize requirements throughout the delivery lifecycle. Work closely with Salesforce Architects, Developers, Consultants, Product Owners, and QA teams to ensure requirements are correctly understood and implemented.

Long Description Support Salesforce solution design from a functional and business perspective. Participate in backlog refinement, sprint planning, demonstrations, and UAT activities. Coordinate and support User Acceptance Testing (UAT) , including preparation of scenarios and validation of business outcomes. Conduct solution demonstrations and presentations for customers and business stakeholders.

Support change management, user adoption, training, and documentation activities. Maintain strong customer relationships and communicate effectively with both technical and non-technical audiences. Long Description Your Profile: 3–6 years of professional experience , with significant experience as a Salesforce Business Analyst, Functional Consultant, or similar role.

Hands-on knowledge of the Salesforce platform , preferably including Sales Cloud and/or Service Cloud . Strong experience in: Business requirements gathering and analysis Customer workshops and stakeholder management User stories and acceptance criteria Business process modelling Agile/Scrum delivery UAT planning and execution Functional documentation Long Description Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar Agile delivery tools .

Strong analytical and problem-solving skills. Excellent presentation, facilitation, and customer communication skills. Ability to work effectively within multicultural and distributed teams. Language Requirements English: Fluent, with strong written and verbal communication skills. German: Strong advantage. French: Strong advantage.

Short Description Preferred Salesforce Certifications Candidates should ideally hold one or more of the following: Highly Relevant Salesforce Certified Business Analyst Salesforce Certified Administrator Additional Advantages Salesforce Certified Platform App Builder Relevant Salesforce Consultant certification aligned with the project domain, particularly Sales Cloud or Service Cloud .

Long Description Why Join Us? Meaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals. Professional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs. Global Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.

Cutting-Edge Projects : Work with leading technologies, methodologies, and business solutions. Collaborative Culture: Join an inclusive, supportive, and people-centric work environment. Long Description Our Commitments and Priorities: At Capgemini, we foster an inclusive culture within a diverse and multicultural environment.

By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future.

With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms. <div