Product Manager – Customer Data

How you'll help us Keep Climbing (overview & key responsibilities) Overview: Delta's Customer Data team is seeking a Product Manager to support Customer Data Products that enable trusted customer and journey data across the enterprise. This role focuses on helping ensure customer data is sourced, integrated, governed, and available for downstream consumers while partnering closely with engineering, operational technology teams, and data-producing application teams.

This individual will contribute to product delivery, stakeholder alignment, and continuous improvement of foundational customer data capabilities. What You'll Do: + Support delivery of enhancements and maintenance activities for Customer Data Products that enable enterprise customer data capabilities. + Partner with senior Product Managers and engineering teams to document business requirements, user stories, acceptance criteria, and delivery plans.

• Assist with onboarding new data producers and integrations into Customer Data platforms. + Identify data quality, completeness, and consistency issues and coordinate resolution with engineering and source-system teams. + Participate in user acceptance testing (UAT), defect triage, and release validation activities. + Contribute to documentation of customer data definitions, business rules, data lineage, and product requirements.

• Work with stakeholders to gather requirements and understand customer data needs across Commercial and Operational organizations. + Support efforts to establish and maintain consistent customer data definitions and calculations across business partners. + Assist in evaluation of source data, required attributes, transformation logic, and data gaps for assigned initiatives.

• Help coordinate communication and status updates across engineering, business stakeholders, and product leadership. + Monitor product performance metrics and operational health indicators and escalate issues as appropriate. + Contribute to product documentation, training materials, and adoption support for stakeholders.

Key Stakeholder Partnerships This role will regularly collaborate with: + Engineering and data platform teams + Operational systems teams + Airport Technology teams + Enterprise platform organizations + Data-producing application teams + Commercial and Operational business stakeholders Success in Role looks like: + Developa strong understanding of Delta's customer data ecosystem.

• Buildtrusted relationships with engineering and business partners. + Contributeto maintaining high-quality, governed customer data. + Supportonboarding and integration of enterprise data sources. + Helpdeliver foundational data capabilities that enable downstream products andcustomer experiences. What you need to succeed (minimum qualifications) + Bachelor’s degree in Data Science, Computer Science, orrelated field.

• 2+ years in data product delivery or technical productmanagement. + Strong understanding of APIs, data modeling, and modernarchitectures (AWS preferred). + SQL proficiency; Python experience is a plus. + Ability to manage delivery in a fast-paced, cross-functionalenvironment. + Ability to collaborate effectively with diverse teams in atime-sensitive, dynamic environment while working independently with minimaldirection.

• Business and technical acumen with an understanding of. Delta’s travel ribbon and customer interaction points. + Consistentlyprioritizes safety and security of self, others, and personal data. + Embraces diversepeople, thinking, and styles. + Possesses a highschool diploma, GED, or high school equivalency. + Is at least 18 yearsof age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications) + Exposure to data platforms, cloud technologies, APIs,or ETL processes through coursework, internships, or professionalexperience. + Familiarity with Agile product delivery methodologies. + Experience creating business requirements, processdocumentation, or user stories.

• Interest in customer data, personalization, digitalexperiences, or enterprise platforms.

Benefits

and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary,industry-leading profit sharing program, and performanceincentives + 401(k) with generous companycontributions up to 9% + New hires are eligible for upto 2-weeks of vacation.

This is earned for use in the following vacationyear (April 1 – March 31) + In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period + 10 paid holidays per calendaryear + Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave + Non-birthing parents areeligible for 2-weeks of paid parental leave + Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits + Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages + Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health + Domestic and Internationalspace-available flight privileges for employees and eligible familymembers + Career development programsto achieve your long-term career goals + World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint + Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies + Recognition rewards andawards through the platform Unstoppable Together + Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare Delta Air Lines, Inc.

is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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