Contractor

The primary purpose of this role is to- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) Track and document inbound support requests and ensure proper notation of customer problems or issues. Assess nature of product or service issues and resolve support problems. Provide day to say support via internal support ticket system tool.

Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. Skills – Excellent verbal & written communication skills Good analytical and problem-solving skills.