Digital Workplace and AI Adoption Specialist

ONE group solutions provides next generation fund management solutions delivered by a hand-picked team of senior industry experts and supported by NextGen technology. We provide third-party Management Company, Corporate Governance, Regulatory and Strategic Consulting, and Governance Technology solutions. The Group, headquartered with full substance in Luxembourg, provides Fund Governance solutions to asset, wealth and fund managers from around the globe and has additional offices in London, Ireland, Porto, New York and Zurich.

The Digital Workplace and AI Adoption Specialist plays a key role in driving the adoption of Artificial Intelligence and modern workplace technologies across the Group. The role focuses on helping employees maximize productivity, collaboration and efficiency through Microsoft 365 and AI-powered capabilities, with a particular emphasis on Microsoft Copilot.

Working closely with business teams, end users, ICT and technology partners, the Specialist will lead user enablement, training, change management and adoption initiatives that support the Group's digital transformation objectives. The primary focus of the role is driving user adoption, identifying business value opportunities and promoting innovative ways of working rather than platform administration.

As the Group operates across multiple jurisdictions and locations, the role is strongly oriented towards remote engagement, virtual collaboration, online training delivery and supporting users across all Group entities. There is no dual reporting. While the role is based in Porto, the employee will report directly to the Group Infrastructure Lead AI Adoption & Enablement Act as the Group's AI adoption advocate and subject matter expert, with a strong focus on Microsoft Copilot.

Drive awareness, engagement and adoption of AI-powered capabilities across all business functions. Identify and promote practical AI use cases that deliver measurable business value. Design and deliver AI-focused workshops, webinars, training programmes and awareness campaigns. Support teams and individuals in integrating Microsoft Copilot into their daily workflows.

Monitor adoption levels, gather user feedback and continuously improve AI enablement initiatives. Stay informed about emerging Microsoft AI technologies and recommend relevant opportunities for the Group. Digital Workplace Adoption Promote effective use of Microsoft 365 applications including Teams, Outlook, SharePoint, OneDrive, Word, Excel, PowerPoint and OneNote.

Help employees maximize the value of existing Microsoft 365 investments through coaching and guidance. Develop learning materials, knowledge articles, user guides and best-practice documentation. Support the rollout and adoption of new Microsoft 365 capabilities across the Group. Foster modern collaboration practices and improve the overall employee digital experience.

Establish adoption metrics and success indicators to measure engagement and business impact. Business Engagement & Continuous Improvement Engage with business stakeholders to understand challenges, opportunities and productivity objectives. Translate business needs into practical Microsoft 365 and AI-enabled solutions.

Identify opportunities for automation, process simplification and digital transformation. Act as a bridge between business users, ICT teams and third-party partners. Contribute to business cases and recommendations related to workplace productivity initiatives. Share success stories and promote a culture of innovation and continuous improvement.

Engage and support users across multiple Group entities through virtual workshops, remote coaching sessions, webinars and online collaboration platforms. Build strong relationships and maintain regular engagement with geographically distributed teams and stakeholders. Governance & Responsible AI Promote responsible, secure and compliant use of AI technologies.

Contribute to internal guidance, standards and best practices relating to Microsoft Copilot and AI usage. Support alignment with Group ICT policies and governance frameworks. Help ensure AI adoption initiatives remain aligned with security, privacy and regulatory expectations. 3 to 5 years of experience in digital workplace adoption, technology enablement, training, change management, learning & development, digital transformation or similar roles.

Demonstrated experience driving technology adoption, user engagement or organizational change initiatives. Strong expertise in Microsoft Copilot for Microsoft 365 and demonstrated experience helping users adopt AI-powered ways of working. Ability to identify high-value AI use cases and translate them into practical business outcomes.

Experience designing and delivering workshops, training programmes, presentations and user enablement campaigns. Strong knowledge of Microsoft 365 applications including Teams, SharePoint, Outlook, OneDrive, Word, Excel and PowerPoint. Fluent English is required. Portuguese and French are considered an advantage. Excellent communication, facilitation and stakeholder management skills.

Ability to communicate effectively with both technical and non-technical audiences. Understanding of Microsoft 365 governance, administration and security principles is desirable. Experience working within financial services or regulated environments is an advantage. Demonstrated ability to work effectively in a remote and geographically distributed environment, supporting users and stakeholders across multiple locations and cultures.

Experience delivering virtual training, webinars, remote coaching sessions or user adoption programmes through online collaboration platforms. Preferred Certifications: Microsoft 365 Copilot certification(s). Microsoft Applied Skills related to Microsoft Copilot. AI-900 Microsoft Azure AI Fundamentals. MS-900 Microsoft 365 Fundamentals.

Change management, training or adoption-related certifications are considered advantageous. An entrepreneurial working environment in a young and motivated team. A multicultural environment where we promote diversity, talent & ideas. The ability to work and interact with a wide variety of specialists. Internal training and career development.

Please note that a clean criminal record extract is required.