Customer Service Representative - Citrus / Agriculture

Our client is seeking an experienced Customer Service Representative

• Citrus / Agriculture, to join their Port Elizabeth team in early 2027 Maintain weekly shipment reports for Canadian, Far East and Russian customers: vessel data, ETAs, delays and document status Send shipment reports to each receiver and flag delays (e.g. vessels running more than 14 days late) for claims follow-up Keep internal planning sheets, customer trackers and retail program trackers up to date Prepare arrival/mates data and ETAs for the Canadian desk Prepare and send invoices and packing lists to receivers; upload documents to shared folders where required Perform final document checks so every customer has a complete, correct document set (bills of lading, packing lists, invoices) before arrival Upload and check retailer purchase orders in the company system daily; create manual invoices where a retail program requires it Save and distribute quality control (QC) reports and sales estimates per shipment Prepare sales accounts and push them through to close once containers are fully worked Track advances and final payments per consignee; follow up with customers on outstanding dues according to each account’s payment terms and cycle Accumulate remittance data from receivers and reconcile it against shipments Analyse retailer yield reports and monitor quality claims before closing accounts Prepare material for and participate in weekly/regular customer meetings (Canadian receivers and Far East/Russian retail and wholesale customers) Handle day-to-day customer queries and requests, looping in the commercial team Collect customer inventory reports, pack out summaries and availability updates to feed the weekly market review Coordinate price confirmations with the internal pricing/admin function Prepare grower loading and invoicing data Support packhouse/grower registration requirements for export market programs Remind and chase counterparties for recurring deliverables (e.g. crop reports) Requirements Grade 12 Degree in logistics or business administration Minimum of 2 years’ relevant experience, gained in the citrus / agriculture export industry Export administration / shipping / logistics coordination, or customer service experience — fresh produce or perishables experience a strong advantage Advanced Microsoft Excel: building and maintaining multi-sheet trackers, working accurately with large data sets Strong written English for daily email correspondence with international customers Exeptional attention to detail, especially with shipping documents, invoices and payment follow-ups Knowledge of export documentation (bills of lading, packing lists, phytosanitary/final docs) will be advantageous Experience with an ERP or trade system (the company uses QX) and Dropbox-based document sharing will be advantageous Availability for regular scheduled customer meetings across Canadian, Far East and Russian time zones; some early-morning (Far East) and afternoon/early-evening (North America) availability needed