Process Coordinator

Role Purpose Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated. The role will primarily support non-technical functions including:

• Marketing
• HR
• Customer Success
• Operations
• Sales
• Other departments as required Key Responsibilities Process Compliance
• Understand SOPs, checklists and agreed processes.
• Verify whether teams are following them.
• Identify missed steps and delays.
• Follow up with responsible team members. Deviation Monitoring
• Identify where actual execution differs from agreed processes.
• Understand the reason for deviation.
• Ensure important deviations remain visible.
• Escalate repeated or significant non-compliance to the Founders. Meeting Actions
• Capture decisions, actions, owners and due dates.
• Update relevant Zoho activities.
• Follow up on overdue actions.
• Escalate repeated delays. Zoho Activity Tracking
• Review whether activities are being properly maintained.
• Identify missing or overdue updates.
• Follow up to maintain process discipline. Process Feedback
• Identify repeated process weaknesses.
• Flag unclear ownership, unnecessary steps or recurring deviations.
• Share improvement observations with management.

Requirements

Required Profile

• 2–3 years Process Coordination / Operations / PMO / Process Compliance experience.
• Strong attention to detail.
• Excellent follow-up.
• Professional, soft-spoken communication.
• Ability to work across departments.
• Comfortable escalating non-compliance.
• Strong ownership. Ideal Personality The person should be: People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.