Restaurant Server

Description Position Summary Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.

Essential Functions

Presents menus to guests and answers questions about menu items, making recommendations upon request. Informs guests of daily specials. Explains how various menu items are prepared, describing ingredients and cooking methods. Garnishes and decorates dishes in preparation for serving. Describes and recommends wines to guests.

Serves wine selections to tables with appropriate glasses and pours the wines for guests. Serves food and beverage orders to guests and prepares or serves specialty dishes at tables as required. Collects payment from guests. Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.

Removes dishes and glasses from tables and prepares them to be sent to the kitchen. Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments. Stocks bus station and other areas with items and utensils. Fills salt, pepper, sugar, cream, condiments, and napkin containers.

Escorts guests to their tables as needed. Maintains overall cleanliness and appearance of designated area of responsibility. Performs all opening, closing, cleaning, and stocking responsibilities. Assists other floor personnel on an as needed basis. Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.

Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Provides input or recommendations for improvements and changes in processes or services. All other duties as assigned.

Requirements

Position Qualifications WORKERS IN THIS POSITION MUST BE 18 OR OLDER Competency Statements Accuracy- Ability to perform work accurately and thoroughly. Communication Skills- Ability to communicate effectively with others verbally. Customer Oriented- Ability to take care of the guests’ needs while following company procedures. Interpersonal

• Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred. Experience One year of experience as a server. Computer Skills Experience with Point of Sale (POS) systems preferred. Certificates & Licenses Must obtain a Siletz Tribal Gaming License. Must have OLCC temporary permit before the start date and obtain OLCC permit within 45 days of employment.

Must have a Food Handlers Permit within 30 days of start date. Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment. Other Requirements Knowledge of regulations governing food preparation and service. Basic math skills. Physical Demands Stand Constantly Walk Constantly Sit Not Applicable Handling/Fingering Constantly Reach Outward Constantly Reach Above Shoulder Occasionally Climb Not Applicable Crawl Not Applicable Squat or Kneel Occasionally Bend Frequently Lift/Carry 10 lbs or less Frequently 11-20 lbs Frequently 21-50 lbs Occasionally 51-100 lbs Occasionally Over 100 lbs Not Applicable Push/Pull 12 lbs or less Frequently 13-25 lbs Occasionally 26-40 lbs Occasionally 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Sense of Smell Sense of Taste Work Environment Work will take place in a busy gaming environment with multiple distractions.

The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.