Administrative Assistant - Dental (Niag. Falls & Bflo.) Niagara Falls NY

Job Summary: The Administrative Assistant (Dental) provides crucial administrative support to the Dental department in both our Buffalo and Niagara Falls offices. This role requires the ability to work independently and perform a variety of general clerical tasks. The ideal candidate will project a professional image through in-person and over-the-phone interactions while working 3 days in Niagara Falls and 2 days in Buffalo each week.Responsibilities:- Maintain confidentiality in all administrative tasks.

• Create and edit documents like reports, invoices, memos, and letters as directed by the Dental Director or management team.
• Perform general clerical duties including photocopying, scanning, faxing, mailings, and filing.
• Manage incoming calls and schedule appointments.
• Greet dental patients upon arrival.
• Utilize a computerized patient information system to register patients and conduct other clerical procedures.
• Validate patient eligibility via medical insurance websites.
• Follow up with patients who miss appointments and arrange for rescheduling when necessary.
• Assist in overseeing patient flow to ensure timely appointments and proper scheduling.
• Participate in Quality Improvement and Quality Assurance activities as needed.
• Interact with patients of diverse backgrounds and ages in a supportive and professional manner.
• Maintain regular attendance and attend mandatory staff meetings.
• Perform other relevant duties as delegated or requested.
• Ability to effectively work in high-pressure situations.Qualifications:- High School diploma.
• Minimum of one (1) year of experience in a healthcare office setting.
• Demonstrated independence, flexibility, personal integrity, and the ability to collaborate effectively with patients and colleagues.
• Proficiency in MS Office suite.Preferred Qualifications:- Associate degree.
• Two (2) years of experience in a dental office.
• Proficiency in MS Office suite.
• Experience with electronic medical records software.Physical Demands: This role involves periods of sitting, standing, walking, bending, and stooping. Evening work may be necessary.Hourly Range: $20.00/hr. - $21.00/hr.