New Employee Experience Coordinator

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming#s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm.

Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital#s mission of excellence!

JOB SUMMARY

The New Employee Experience Coordinator serves as the primary point of contact for new employees throughout the onboarding, employee health, and orientation process. This highly visible, customer-focused role is responsible for ensuring a seamless, welcoming, and engaging experience for all newly hired team members, from entry-level staff to advanced practice clinicians and organizational leaders.

The Coordinator works collaboratively with Human Resources, Employee Health, Education, Nursing Leadership, Information Technology, and departmental leaders to facilitate all components of pre-employment screening, orientation, and new employee training. This position coordinates onboarding activities, assists employees in meeting compliance requirements, facilitates New Employee Orientation (NEO), and provides instruction and support related to organizational systems and learning platforms.

The ideal candidate is organized, professional, detail-oriented, technologically proficient, and passionate about creating a positive first impression that reflects the organization#s culture and values. # ESSENTIAL DUTIES General Responsibilities for Employee Experience Coordinator Maintains procedures and controls to promote communication and adequate information flow.

Communicates accurately, clearly and concisely to senior leadership, managers, coworkers and employees.# Maintains thorough documentation and organization strategies. Maintains a sensitive, fair and impartial approach to dealing with employees.# Responds to inquiries in an expedient manner.# Is a team player; assists the HR, Employee Health and Education teams and participates on special projects as needed.

Attends position-specific meetings, prepares reports and provides recommendations in a timely and accurate manner.# Maintains a good working relationship and provides support within the departments and with staff in other departments.# Demonstrates ability to research, compile data, draw conclusions and make recommendations for process improvement.

Facilitates badge photo process and employee file creation # Human Resources # Onboarding Coordinates and monitors all pre-employment and onboarding activities for newly hired employees. Serves as the primary point of contact for new hires from offer acceptance through completion of orientation. Schedules and facilitate onboarding appointments and required documentation.

Assists new employees with employment paperwork, policies, benefits enrollment information, and onboarding requirements. Coordinates communication between candidates, hiring managers, HR staff, and other departments to ensure timely completion of onboarding tasks. Monitors onboarding progress and proactively address barriers that may delay employee readiness.

Employee Health Coordination Coordinates pre-employment drug and alcohol screening requirements. Schedules and tracks employee health appointments and clearance requirements. Coordinates and monitors immunization, tuberculosis, and other occupational health requirements. Facilitates respirator FIT testing processes and maintains related documentation with the Employee Health nurse, as needed.

Assists in tracking employee compliance with health screening and vaccination requirements. Maintains confidential employee health information in accordance with applicable privacy regulations and organizational policies. Serves as a liaison between Employee Health, Human Resources, and department leaders regarding onboarding health requirements.

Education # Training Coordination Coordinates required new employee learning activities and organizational training programs. Enrolls employees in computer-based learning modules and monitors completion status. Coordinates orientation and training related to the electronic medical record (EMR), point-of-care (POC) systems, and other clinical and operational platforms.

Assists with employee education records, learning management systems, and compliance reporting. Provides basic training and end-user support for education and onboarding platforms. Collaborates with clinical educators and department leaders to ensure completion of required orientation activities. # New Employee Orientation (NEO) Plans, organizes, and facilitates Day 1 and Day 2 New Employee Orientation sessions twice monthly or as necessary.

Delivers engaging presentations and orientation content to diverse employee groups. Coordinates guest speakers, training schedules, materials, room setup, and technology needs. Ensures all required organizational, regulatory, and compliance education is completed during orientation. Creates a welcoming and professional environment that fosters employee engagement and retention.

Continuously evaluates and improves the new employee experience and orientation process. # Customer Service # Communication Provides exceptional customer service to employees, applicants, leaders, providers, and community partners. Communicates professionally and effectively in person, by telephone, email, and virtual platforms.

Responds promptly to inquiries and resolves issues with a positive, solution-focused approach. Builds collaborative working relationships across departments and organizational levels. Maintain professionalism and confidentiality when handling sensitive employee information. # Administrative # Other Duties Generates reports and tracks onboarding, compliance, education, and employee health metrics.

Utilizes organizational technology systems to maintain accurate records and support operational efficiency. Assists with special projects and departmental initiatives as assigned. Participates in process improvement activities designed to enhance the employee experience. # POSITION QUALIFICATIONS # Education, Experience # Licensure A high school diploma or general equivalency diploma (GED) is required.

Associate Degree in Business or related field, preferred. Minimum of three (3) years of customer service, recordkeeping, or relevant office experience, required. Minimum of one (1) year experience in a hospital/healthcare setting, preferred. Central Registry is required. # Additional Skills Ability to communicate in English, both verbally and in writing.

Attention to detail and ability to use discretion when handling confidential information. Excellent interpersonal and customer service skills. Demonstrates the ability to be flexible and organized.# Demonstrates the ability to handle multiple assignments, balance priorities, makes decisions appropriately and timely.# Basic computer knowledge, including Word, Excel, data entry, spreadsheets, Microsoft Outlook e-mail and use of computerized calendar system.

Specific demands not listed: Possible exposure to blood and / or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.## # Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.

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