Strategic Account Manager

The Strategic Account Manager is an operations-heavy, customer-facing role responsible for the full lifecycle of assigned accounts: day-to-day execution, carrier sourcing and relationship management, service recovery, account penetration, and organic growth. This is not a "sitback-and-maintain" role. The right candidate runs their book of business like an owner: covering freight, solving problems before customers know they exist, expanding market share within existing accounts, and working shoulder-to-shoulder with a collaborative sales and operations team.