Quick Lane Customer Service & Scheduling Coordinator

Quick Lane Customer Service & Scheduling Coordinator

Watermark Ford Hyundai of Marion is looking for an organized, outgoing, and dependable Service Business Development Associate to join our Quick Lane team.

This position plays an important role in keeping our customers informed and our service department running smoothly. The ideal candidate enjoys helping people, communicates well by phone and text, stays organized in a fast-paced environment, and follows through until the job is complete.

Automotive experience is helpful but not required. We are willing to train the right person who has strong customer-service and computer skills.

Responsibilities

Answer incoming service calls, texts, and online appointment requests

Schedule Quick Lane maintenance and service appointments

Contact customers for recommended maintenance and follow-up services

Provide customers with timely updates on the status of their vehicles

Follow up with customers after service visits to ensure satisfaction

Assist Quick Lane advisors with customer communication and daily workflow

Help the Quick Lane manager monitor appointments, work in progress, and completed repairs

Process and close warranty claims and repair orders accurately

Verify that required information and documentation are complete

Help maintain accurate customer and vehicle information in dealership systems

Contact customers concerning missed appointments and rescheduling

Assist with service reminders, declined-service follow-up, and other customer-retention efforts

Work with advisors, technicians, parts personnel, and management to help provide a smooth customer experience

Perform other administrative and customer-service duties as needed

Qualifications

Friendly, professional, and confident communication skills

Strong phone, text, email, and customer-service skills

Dependable attendance and a positive attitude

Ability to stay organized while handling multiple customers and tasks

Strong attention to detail and follow-through

Comfortable working with computers and learning dealership software

Ability to work effectively as part of a team

Previous automotive dealership, service scheduling, warranty, administrative, or customer-service experience is preferred but not required

High school diploma or equivalent

Valid driver’s license

What We Offer

Competitive pay

Paid training

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Employee vehicle and service discounts

Opportunities for advancement

A professional, team-oriented work environment

Schedule

This is a full-time, in-person position. The work schedule may include some Saturdays based on Quick Lane operating hours.

If you are a people person who takes pride in staying organized, helping customers, and making sure nothing falls through the cracks, we would like to meet you.

Watermark Ford Hyundai of Marion is an Equal Opportunity Employer.