Account Manager – CRM Clients

About We Are Working: We Are Working (WAW) is a 100% remote, U.S.-based company helping small and mid-sized businesses build high-performing remote teams that deliver measurable results. Many growing companies want to leverage remote talent but lack the systems and expertise to do it effectively. At WAW, we solve that challenge by combining skilled professionals with proven workflows, operational oversight, and the infrastructure needed to run successful remote operations.

Our mission is to help businesses streamline operations, reduce costs, and scale with productive and accountable remote teams. Role Overview: We are seeking an articulate, highly confident, and driven Customer Success / Account Manager to oversee key client accounts—specifically those utilizing Hub. Spot or seeking operational workflows built around CRM systems.

In this role, you will act as the primary advisor for our clients and directly manage the remote teams (including team supervisors) assigned to their accounts. You must have strong leadership instincts, clear executive-level English communication skills, and a fast, adaptable learning mindset. While deep Hub. Spot experience is a major asset, we value strong technical aptitude and a willingness to master new platforms quickly.

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. Roles & Responsibilities: Serve as the main point of contact for client accounts, driving retention, satisfaction, and account growth.

Manage and lead assigned remote teams and supervisors, ensuring service delivery matches client expectations and SLAs. Oversee Hub. Spot setups, client workflows, and CRM activity (or manage clients who utilize these services). Support client onboarding, proactively audit team performance, and resolve operational roadblocks.

Monitor client health metrics (engagement, performance, retention) and document updates in our management tools. Identify expansion opportunities where additional WAW services or staffing can support client growth. Desired Skills and Experience: Exceptional, top-tier spoken and written English (clear, assertive, and professional).

Practical familiarity with Hub. Spot (or strong experience with comparable CRM tools, paired with a fast ability to learn) Minimum 3+ years in Customer Success or Account Management, with proven experience supervising or leading teams. Quick learner who takes initiative, handles difficult client scenarios with composure, and continuously improves team workflows.

Strong project management, time management, and multitasking skills. Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus. Why Join We Are Working: Work with international clients and dynamic teams. Fully remote work environment. Opportunity to make a direct impact on customer success and operational excellence.

Be part of a growing company focused on delivering high-quality service and measurable results. NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. Job Details: Type: Full-Time (hourly) Schedule: 9:00 AM - 5:00 PM EST (flexible) Remote: Fully Remote