Hub Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers.

Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group. Hub Manager – Nights DHL eCommerce | Part of EVRi Group Location: Coventry Hub Contract: Permanent | Nights About the Role We are looking for an experienced and commercially driven Hub Manager to lead our operation at Coventry Hub.

This is a high-profile senior leadership position, with overall accountability for the performance, leadership and development of the Hub. You will ensure the operation consistently delivers against its service, productivity, quality and cost objectives, while building a high-performing management team and driving continuous improvement.

With significant financial responsibility, including a £25 million direct cost budget, £500 million revenue responsibility and an expected EBIT of £20 million, you will play a key role in delivering the commercial and operational objectives of the business. Working closely with senior stakeholders across Commercial, Network Operations, Sort, Fleet & Linehaul and the wider business, you will ensure Coventry Hub operates efficiently, makes the best use of available capacity and supports the performance of the wider network.

Key Responsibilities

Take overall responsibility for all operational activity at Coventry Hub, providing strong leadership and ensuring effective management, control and performance across the operation. Operational performance: Drive delivery against service, productivity, quality and cost KPIs. Establish consistent operational controls, monitor performance and challenge the management team to identify and implement effective solutions.

Commercial and volume management: Work closely with Commercial colleagues to facilitate new and existing business volumes, ensuring operational capability is aligned with business requirements. Support effective sort allocation decisions that balance service, capacity and commercial objectives. Network and sort optimisation: Work with the Head of Hubs, Head of Network Operations and Head of Fleet & Linehaul to determine the most effective sort paths through the central Hub network.

Identify opportunities to maximise sort capability, improve utilisation and deliver the right balance of service and cost. Financial and strategic delivery: Translate business strategy into practical operational plans, budgets and measurable objectives. Maintain strong financial control, manage costs and identify opportunities to improve efficiency and profitability.

Leadership and people development: Recruit, lead, motivate and develop the Hub management team. Build leadership capability, identify skills and resource gaps, establish clear responsibilities and performance expectations, and create a culture of accountability and engagement. Continuous improvement: Identify and deliver strategic and tactical improvements across the Coventry operation, working with regional and network colleagues where required.

Champion DHL's First Choice tools and processes, support the delivery of EOS activity and embed a culture of continuous improvement. Governance, safety and compliance: Maintain high standards of health and safety, operational risk management and compliance. Ensure information security, mail integrity, employee screening and relevant business policies and procedures are consistently upheld.

What We're Looking For

You'll be an established senior operational leader with extensive experience within the UK logistics, parcel, mail or distribution sector. You'll have a proven track record of leading large-scale, fast-paced and time-critical operational environments, with the ability to manage complexity and deliver results at scale.

You'll bring: More than 10 years' relevant operational experience, including significant experience in a senior leadership position and reporting to top management. Extensive knowledge of the UK logistics, parcel, mail or distribution market. Experience leading large-scale operational teams and managing complex, time-critical environments.

Strong commercial and financial capability, including budget management, cost control and delivering against business objectives. The ability to translate strategic priorities into effective operational plans and measurable results. Excellent stakeholder management skills, with the confidence to influence and collaborate with senior leaders across multiple business functions.

A proven ability to develop management teams, drive accountability and deliver continuous improvement. A degree-level qualification is desirable, but not essential. Why Join DHL eCommerce? This is an opportunity to take on a significant senior leadership role within DHL eCommerce, part of EVRi Group. You'll have the opportunity to shape the performance of a major Hub operation, work alongside senior leaders and make a meaningful impact on service, operational efficiency and commercial performance.

If you have the experience, commercial capability and leadership ambition to take on this challenge, we'd like to hear from you. Everyone Belongs at Evri Group We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer , a Silver-accredited Inclusive Employer , and through our partnership with Scope , we're working to make our workplace and recruitment process more accessible for everyone.

We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.