District Service Manager - Portland

Feel Seen at Thrive! Learn more about Thrive Communities here: www.thrivecommunities.com Salary Range: $40 - $41 per hour Schedule: Full-time; Monday

• Friday 8 am - 5pm; Afterhours and weekend support may be required, as needed Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday) Employer matched 401k retirement plan Discretionary bonus potential Eligible for earned Leasing & Renewal commissions $0 premium medical, dental, and vision insurance effective 1st of the month following your start date Fully covered Long-term disability insurance for associates Fully covered life insurance policy for associates with supplemental life insurance options 24/7 Everyday Assistance Program (EAP) Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance Pet Insurance discounts Parking & Transit Commuter Benefits Annual professional development reimbursement Training opportunities and career progression/growth plans Company-wide parties and events What You'll Own
• Essential Responsibilities Preventative Maintenance/Safety Familiar with and responsible for all Thrive and district property specific policies on water intrusion, AMG (apparent mold growth), or other health or building safety programs. Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps SDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA, OSHA and state regulations governing property storage and management of hazardous materials including solvents, flammables, caustics and refrigerants. Checks and replaces exterior lighting on a regular basis. Cleans and maintains pool, if applicable, or delegates to certified team members. Constantly observes condition of the property and immediately initiates action to correct unsafe conditions; e.g. broken gates, broken/loose steps, open holes, broken/burned out exterior lights, broken glass. Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc. Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition. Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts. Ensures storage areas remain locked when not in use. Developments all service staff, instilling a “safety first” mindset with entire team Performs work area clean-up and safety related duties. Instructs staff on proper use of equipment and wearing personal protective equipment. Resident Service Performs maintenance tasks personally or delegates to team members. Oversees and inspects work performed by maintenance team members and vendors. Manages system for handling resident service requests. Corrects situations within 24 hours when possible. Schedules maintenance personnel in conjunction with Community Manager so maintenance is available for emergency purposes 24 hours per day, seven days a week. Peerless Presentation/Routine Maintenance Diagnosis and performs routine maintenance or schedules vending services for any repairs needed for the property. Addresses warranties on appliances and equipment. Holds the Emergency Phone and answers, responds to, and addresses after-hours calls. Performs and schedules make ready tasks for vacant units. Ensures that all make-ready repairs and services are completed correctly on schedule. Reports all major repairs and requisitions to District General Manager prior to any expenditure of funds. Removes and transfers heavy appliances and equipment from storage area to apartment (or vise versa) as circumstances warrant. Assist in moving abandoned furniture, appliances, etc. to dumpster when necessary. Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations. Ensures grounds are neat and free of litter. Rakes, sweeps, shovels as circumstances warrant; schedules vendors as appropriate. Performs any additional duties as assigned by leadership.

What You'll Bring

Prior experience in a supervisory maintenance related role in multi-family property management Strong understanding of the importance of customer service and team work to ensure district property success Ability to de-escalate conflict in a pragmatic manner consistent with Thrive’s Values Strong communication, attention to detail, organization, and decision-making skills Demonstrated integrity, accountability, professionalism, and sound judgment.

Experience with Yardi, or similar property management software, is a plus CAMT designation is a plus, CPO required for any property with a pool Work Environment & Physical Requirements Lift, move, push and pull up to 50 lbs. on a frequent basis. May lift up to 75 lbs. on occasion with appropriate assistance or lifting equipment.

Examples of heaviest items include washers/dryers, refrigerators, A/C units, abandoned sofas, etc. Ability to be on-call and oversee emergency maintenance phone, or delegate as appropriate Constant need to be on feet walking/standing. Frequent need to climb stairs. Occasional need to use step stools and ladders. Reaching and working above should height on occasion.

Working outdoors in the elements along with indoors in vacant and occupied homes. Frequent need to bend, stoop, kneel and crouch in confined spaces at times. Occasional exposure to paint fumes, solvents, and adhesives which may require proper use of PPE. Uses hand tools frequently such as wrenches, hammers, grips, saws, snips.

Use of power tools such as drills, sanders, etc. Vibratory tasks such as power washers on occasion for up to 8 hours per day. Constant need to visually observe areas needing attention. Basic ability to read measurements and perform basic math. Safely clean and dispose of biohazards or potential contaminants and needles.

Ability to work on a computer and learn software systems. Ability to read, write, speak, understand directions, and communicate with residents and team in English. Equal Employment Opportunity Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions.

From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis.

Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws.

Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com. The 4-panel drug screen tests for the following: Amphetamines including Methamphetamine Cocaine Metabolites Opiates including Codeine and Morphine Phencyclidine ("PCP") Thrive Communities reserves the right to modify this policy at any time without notice.