Job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States. This role offers the opportunity to help customers achieve long-term success within a fast-growing technology environment. You will focus on customer health, retention, and proactive risk management by identifying challenges before they impact relationships.
The position combines strategic account partnership, problem-solving, and cross-functional collaboration. You will work closely with internal teams to ensure customers receive the guidance, support, and solutions they need to succeed. This role requires strong ownership, communication skills, and the ability to manage complex customer situations.
You will play a key part in improving customer outcomes, reducing churn, and strengthening long-term partnerships. This is an opportunity to contribute to a collaborative team while helping shape scalable customer success processes.