Order Management & Logistics Team Lead/Manager

We’re Hiring: Order Management & Logistics Team Lead / Manager Location: Philippines Employment: Full-Time Department: Order Management / Supply Chain & Logistics About the Role: Addiction Foods is looking for an experienced and hands-on Order Management & Logistics Team Lead / Manager to lead our international order management and logistics operations.

This is not purely a people-management role. We need someone who can personally manage orders in SAP, handle international/export requirements, lead a team, and improve existing workflows through process improvement, automation, and AI tools.

Key Responsibilities

Lead the Order Management & Logistics team while remaining hands-on with daily operations. Manage the end-to-end order process from order receipt and validation through SAP processing, fulfillment, shipment, and delivery. Process and monitor orders for multiple international markets . Coordinate export shipments , including shipping documentation, freight arrangements, customs/export requirements, and logistics providers.

Work closely with Sales, Finance, Supply Chain, Warehouse, customers, distributors, and freight partners. Monitor backorders, delivery performance, order exceptions, and customer requirements. Identify process bottlenecks and implement continuous improvements and workflow automation . Use AI and digital tools to improve order processing, reporting, documentation, exception management, and team productivity.

Develop and maintain SOPs, controls, KPIs, and dashboards. Coach the team, allocate workload, monitor performance, and drive operational improvements. What We’re Looking For: Proven hands-on Order Management experience , including actual order processing. Hands-on SAP experience is required. Experience processing orders for international markets/customers .

Strong experience in export operations and international logistics . Proven experience leading an Order Management, Logistics, Customer Service, or Supply Chain team . Demonstrated experience in process improvement and workflow automation . Knowledge and practical understanding of AI tools and their application to business processes.

Strong understanding of the end-to-end order-to-delivery process . Strong Excel, reporting, analytical, and problem-solving skills. Ability to balance hands-on operational responsibilities, team leadership, and process transformation . Strong English communication and stakeholder-management skills. The Person We’re Looking For: You are someone who can process an order in SAP yourself, troubleshoot an export shipment, lead a team, identify an inefficient workflow, and find a better way to automate it.

If you combine strong SAP order management, international/export logistics, team leadership, process improvement, automation, and AI capability , we’d like to hear from you.