AUTO Service BDC Customer Care Specialist

Service Business Development Coordinator

Location:** Vara Chevrolet (IH-35 South, San Antonio TX 78224)

Schedule:** Full-Time | 5-day work week with alternating Saturdays | Closed Sundays

About the Role

Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator** to be the welcoming voice of our service department. If you have a positive, "can-do" attitude and love helping people, we want to hear from you!

Key Responsibilities

Customer Communication:** Answer incoming service calls, schedule appointments, and provide timely status updates.

Inquiry Management:** Monitor and respond to customer inquiries across BDC tools, automated systems, and email.

Outbound Outreach:** Contact past and current customers regarding factory recalls and recommended maintenance.

Service Follow-Ups:** Re-engage customers who previously declined services, recalls, or special-order parts.

Administrative Support:** Create internal repair orders and manage loaner vehicle services.

• Other tasks assigned by manager.

Qualifications

Experience:** At least one prior role in customer service.

Skills:** Excellent communication, strong reliability, and a collaborative, team-first mindset.

Education:** High school diploma or equivalent.

• Requirements:** Valid driver's license and a positive attitude.

• Spanish speaker is preferred

• Dealership experience is preferred

Compensation & Benefits

• Medical:Company covers 75% of employee medical insurance premiums.

• Retirement:** 401(k) with employer match.

• Paid Time Off:**

Major holidays, floating holidays, and a 3-day Easter weekend**.

Sick leave.

5 days** paid vacation after 1 year.

10 days** paid vacation after 2 years.

Additional Perks:** Affordable dental, vision, and supplemental insurance options, plus a flexible schedule.

Vara Chevrolet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At-will employer.*