Customer Success Account Manager - Public Sector

Overview

At Microsoft, our mission is to empower every person and organisation on the planet to achieve more.In this role, you will serve as a trusted advisor to customers, helping them realise business value from their Microsoft investments. You will work closely with customer stakeholders, technical teams, partners, and Microsoft specialists to promote adoption, strengthen customer satisfaction, maintain operational health, and deliver measurable business results.

This opportunity is ideal for professionals who are passionate about customer success, technology, relationship management, and creating meaningful outcomes for enterprise customers.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams. Work with customers to establish and deliver success plans that support their business priorities. Coordinate Microsoft and Partner resources to achieve successful customer outcomes. Monitor customer health, identify risks, and coordinate mitigation activities.

Help customers drive adoption and realise value from their Microsoft cloud investments. Support stakeholder alignment and facilitate governance discussions. Drive effective execution of customer success plans, milestones, and agreed actions. Collaborate across engineering, sales, support, and delivery teams to provide a seamless customer experience.

Qualifications

Required Qualifications Bachelor's degree in Business, Technology, Computer Science, or a related discipline, or equivalent experience. 2+ years of experience in Customer Success, Consulting, Service Delivery, Customer Engagement, Portfolio Management, or a related field. Proven experience managing customer relationships and delivering business outcomes.

Strong communication and stakeholder management skills.

Preferred Qualifications

Experience with cloud technologies and digital transformation programmes. Familiarity with Microsoft cloud solutions, including Azure, Microsoft 365, Security, and Business Applications. Experience working in large enterprise or public sector environments. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.