Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited Designation: Branch Operations and Service Manager Swadesh Banking Office Location: Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches. Primary Responsibilities:

• Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms Additional Responsibilities:
• Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 55% Institution tier: Tier 1 / Tier 2 Required Certification/s: NA Required Training/s: Branch Operations, Customer Service Required work experience Industry: Banking, Financial Services Role: Branch Operations, Customer Service Years of experience: 4 to 8 Key Performance Indicators:
• Service quality score
• Compliance adherence
• Customer satisfaction
• Operational efficiency Required Competencies:
• Customer Orientation
• Operational Excellence
• Communication
• Problem-solving Required Knowledge:
• Branch operations
• Banking products
• KYC norms Required Skills:
• Interpersonal skills
• MS Office
• CRM usage Required abilities Physical: NA Other: Leadership, Decision-making Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: