Customer Success Manager

About the Role

Rubiscape is looking for an outcomes-driven Customer Success Manager to ensure our enterprise and institutional clients maximize the value, adoption, and ROI of their decision intelligence investments. You will own the post-sale customer relationship, driving user retention and expansion.

Key Responsibilities

Lead the post-sale onboarding journey, moving enterprise users from initial deployment to active platform democratization within days. Act as a strategic advisor, helping clients establish their internal AI Skilling academies using the Rubiversity framework to future-proof their internal workforce. Proactively monitor platform health metrics, resolve adoption roadblocks, and identify opportunities for account expansion and multi-year contract renewals.

Requirements

3–6 years of experience as a CSM, Account Manager, or Implementation Consultant within the enterprise B2B SaaS or data analytics sector. Exceptional communication skills with the technical fluency to discuss data workflows with data science and IT teams.