Operations Manager

Main responsibilities Individual contributor who acts as the right hand of the Sr. Director of Central Operations and the primary operational point of contact for centralized services: vendor contracts, fleet, security and cleaning, language access, accessibility planning and emergency preparedness. The role owns day-to-day execution, data and reporting so the Sr.

Director can focus on strategy, stakeholder alignment and escalation. Beyond overseeing contracts and vendors, the main output is standard work: documented, repeatable processes for each area. Contract management: Own the full contract lifecycle, including due diligence, execution and renewal. Ensure functional areas comply with terms and conditions, define contract requirements and align terms with administrative operational needs.

Operational excellence: Identify cost savings and efficiency gains in contract management and other key business processes. Solve process issues and keep improving contract terms, compliance and risk mitigation. Vehicle management: Support agency-wide fleet management, vendors, workflows, policies and procedures. Update and report on fobbing records and driving violations, and support upcoming changes to the vehicle fleet.

Security and cleaning services: Manage provider relationships, analyze how services are used across clients, staff and sites, and find ways to improve delivery and reduce cost. Run periodic staff satisfaction surveys and work with vendors to fix gaps. Language access and translation services: Serve as the operational point of contact for interpreter and translation vendors.

Track requests, response times and missed or delayed services, know the contract terms and performance standards, make sure staff know how to request and escalate, and bring recurring problems to the Sr. Director with supporting data. Accessibility planning: Support an organization-wide accessibility plan for physical sites and client-facing services.

Work with Facilities, Program Leadership and Safety & Security to identify gaps, track remediation and ensure compliance with accessibility requirements. Emergency preparedness and disaster planning: Develop and maintain an enterprise-wide emergency preparedness and disaster response plan with the Director of Safety & Security and Program Leadership, aligned with program-level drills and CARF accreditation requirements.

Schedule and document drills and testing and keep readiness documentation current. Site administrative operations: Support program sites with vendor management, supply management and environment of care management, adapting to changing priorities.