IT Service Project Manager

What do we believe? Demonstrate Biblical Integrity At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/ What is the opportunity? Respond with Compassionate Action We are seeking an IT Service Project Manager to join our Information Technology team in N. Wilkesboro, NC or Boone, NC .

Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ. In the role of IT Service Project Manager , you will have the opportunity to: Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.

Develop and improve IT service management practices aligned with ITIL, including knowledge management standards, using service performance, customer feedback, and recurring support issues to strengthen service delivery and operational efficiency. Lead cross-functional IT improvement projects, managing scope, schedules, deliverables, risks, and dependencies while communicating progress and resource needs and promoting responsible stewardship of ministry resources.

Lead the Change Advisory Board and coordinate software approval reviews, ensuring appropriate testing, approvals, scheduling, communication, rollback planning, and documentation of decisions and support responsibilities. Lead development and maintenance of the IT Disaster Recovery Plan, defining critical system dependencies, recovery priorities, objectives, and procedures; coordinate recovery exercises and technical tests, document results, and track corrective actions.

Partner with IT audit and responsible teams to develop remediation plans, monitor corrective actions, and coordinate evidence needed to resolve findings and strengthen operational accountability. Other duties as assigned. What are the qualifications? Serve with Excellence As a qualified candidate, you will have the following skills and experience: Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration, plus four (4) to six (6) years of related experience, or an equivalent combination of education and experience.

Comprehensive knowledge of IT service management, ITIL, and project management, with experience leading cross-functional initiatives, change management, service improvement, and disaster recovery planning and testing. ITIL Foundation, project management, or continuity/recovery certifications preferred. Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies, with strong analytical and problem-solving skills.

Knowledge management, software approval, and audit remediation experience preferred. Thorough understanding of effective communication and collaboration, with the ability to explain technical information, build consensus, resolve competing priorities, and influence outcomes without supervisory authority. Working knowledge of organizational and risk management practices, with strong attention to detail, follow-through, confidentiality, and stewardship.

12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire. What are the benefits? Walk in Bold Faith Samaritan's Purse is proud to offer a competitive benefits package, including: On-site Medical Clinic (staff and dependents) Medical, prescription, dental & vision insurance Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401(k) retirement savings plan 10 paid holidays 12 vacation/personal days 10 sick days Type: Full-Time Department: Information Technology Location: (On-Site) N.

Wilkesboro; Boone, NC Language Requirement: Fluency in English (required)