Sr. Account Manager

Established in 1994, Indonet is a pioneer and leading digital infrastructure service provider in Indonesia, delivering mission-critical solutions that support business sustainability and digital acceleration. Our services include reliable connectivity, data centre, and cloud solutions tailored to meet the evolving needs of modern enterprises.

With over three decades of experience, Indonet has consistently supported customers in building secure, scalable, and efficient digital infrastructure. Since 2021, Indonet has officially become part of Digital Edge, a pan-Asia Pacific data centre platform company, strengthening our commitment to supporting Indonesia’s digital transformation and digital economic growth.

We are currently opening an opportunity for the position of Sr. Account Manager position to join our team What we need: The Account Manager Strategic Sales is responsible for driving business growth by managing and developing Enterprise accounts across the following industry segments: Financial Services Industry (FSI) – Banking & Insurance Oil & Mining Transportation Hospitality Healthcare Education This role is responsible for maintaining customer relationships, acquiring new customers, identifying new business opportunities, and generating revenue through the company's ICT, connectivity, cloud, data center, and managed service solutions.

Key Responsibilities

Develop new business opportunities across Enterprise market segments, including FSI (Banking & Insurance), Oil & Mining, Transportation, Hospitality, Healthcare, and Education. Build and maintain strong relationships with existing customers to ensure customer satisfaction and retention. Identify customer business needs and propose appropriate ICT, connectivity, cloud, data center, and managed service solutions.

Generate new revenue through new customer acquisition, upselling, and cross-selling opportunities. Build, manage, and maintain a healthy sales pipeline to achieve sales targets. Conduct customer meetings, presentations, solution discussions, and business reviews. Manage the end-to-end sales process from prospecting, qualification, proposal, negotiation, to contract closing.

Coordinate with Presales, Product, Operations, Finance, and other internal stakeholders to deliver the best customer solutions. Prepare sales forecasts, pipeline reports, account plans, and business updates. Monitor market trends, competitor activities, and industry developments to identify potential business opportunities.

Ensure timely follow-up on customer inquiries and maintain a high level of customer service. The successful candidate: Bachelor's degree in Business, Management, Information Technology, Telecommunications, or a related field. Minimum 3–5 years of experience in Enterprise Sales within the ISP, ICT, Telecommunications, Cloud, Data Center, or Technology industry.

Proven track record of achieving or exceeding sales targets. Strong understanding of cloud technologies (Public, Private, Hybrid Cloud). Experience in managing Enterprise accounts and handling complex sales cycles. Strong understanding of ISP, Connectivity, Cloud, Data Center, Managed Services, and ICT solutions. Strong network within Enterprise customers, preferably in FSI, Oil & Mining, Transportation, Hospitality, Healthcare, or Education sectors.

Excellent communication, negotiation, presentation, and relationship-building skills. Strong business acumen with the ability to identify customer needs and recommend appropriate solutions. Self-motivated, target-oriented, and able to work independently in a fast-paced environment. Proficient in Microsoft Office and CRM/Sales Management tools.