Sales Team Leader

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today. Why join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.

Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, plus access to Beny , our team member benefits app with exclusive offers, wellbeing perks and everyday savings.

We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.

Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. We are seeking an enthusiastic and results-driven Sales Team Leader to join our organisation in Kotara, Australia. In this pivotal role, you will lead and inspire a dynamic sales team, driving profitable growth whilst maintaining exceptional customer experiences.

You will be responsible for coordinating sales activities, supervising team performance, and ensuring all operations meet our high standards of quality and compliance. This is an excellent opportunity for a visionary leader who is passionate about developing talent and achieving ambitious sales objectives.

• Lead, motivate and develop a high-performing sales team, fostering a collaborative and inclusive environment where each team member can thrive and progress in their career Drive consistent achievement of sales budgets and targets through strategic planning, analytical insights and decisive action, whilst maintaining profitability
• Deliver exceptional customer service standards and ensure all team members embody a customer-focused approach in every interaction
• Oversee visual merchandising presentation, ensuring displays meet quality standards and effectively support sales objectives Manage web orders and e-commerce operations, including picking, packing and coordinating timely delivery to maintain customer satisfaction
• Monitor team performance through regular appraisals, providing constructive feedback and identifying opportunities for skill development and career progression
• Ensure all sales activities, transactions and team conduct comply with relevant legislation, consumer law and safety requirements Collaborate with cross-functional teams to resolve queries, implement innovative solutions and optimise operational efficiency
• Analyse sales data and market trends to inform strategic decisions and identify opportunities for growth and improvement
• Maintain transparent communication with senior management regarding team performance, challenges and achievements Essential Skills and Competencies:- Customer Focus – the ability to understand and anticipate customer needs, ensuring every decision is made through the lens of the customer experience
• Results-Driven – a proven track record of consistently achieving and exceeding sales targets, even in challenging circumstances Talent Development – demonstrated ability to identify potential in team members, provide coaching and mentoring, and build capability to meet organisational goals
• Leadership and People Management – experience leading and motivating teams, with strong people skills and the ability to build trust and engagement Sales Analysis and Forecasting – capability to analyse sales data, identify trends and develop strategies to optimise performance
• Communication – excellent verbal and written communication skills, with the ability to articulate vision and expectations clearly
• Problem-Solving – analytical mindset with the ability to think strategically and resolve complex issues efficiently Organisation and Time Management – strong organisational skills with the ability to manage multiple priorities and maintain focus on key objectivesDesirable Experience:- Minimum 3–5 years' experience in a sales leadership or supervisory role within retail or a similar sales environment
• Experience managing sales teams and driving performance improvement Knowledge of compliance and legislative requirements within retail or sales operations
• Familiarity with e-commerce and omnichannel sales operations
• Experience with inventory management and visual merchandisingEducation and Certifications:
• None required; however, relevant qualifications in business management, retail management or sales leadership are desirable If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!