Front Desk Team Member

Front Desk Agent - 3 PM to 11 PM

We are looking for a friendly, dependable, and guest-focused Front Desk Agentto join our hotel team for the3:00 PM-11:00 PM shift.

As a Front Desk Agent, you are one of the first and last impressions our guests have of the hotel. We're looking for someone who enjoys helping people, communicates well, and can confidently handle a busy front desk while providing excellent customer service.

Responsibilities

Greet guests and provide friendly, professional service

Check guests in and out accurately and efficiently

Answer phones and assist with reservations and guest questions

Respond to guest requests and concerns

Process payments and maintain accurate guest accounts

Communicate with housekeeping and maintenance regarding guest needs

Complete shift checklists and front desk duties

Maintain a clean and organized front desk and lobby area

Follow hotel policies, procedures, and brand standards

Assist other departments when needed to ensure a positive guest experience

Qualifications

Excellent customer service and communication skills

Dependable and punctual

Comfortable working independently and problem-solving

Basic computer skills

Ability to multitask in a fast-paced environment

Hotel or customer service experience is preferred, but we are willing to train the right person

Schedule

3:00 PM-11:00 PM

Applicants must have open availability, including weekends and holidays.

We are looking for someone who takes pride in their work, follows through on responsibilities, and enjoys being part of a team.

Apply today to join our team!