Front Desk Supervisor

Key Responsibilities

Ensure outstanding customer service at all times. Possess a thorough knowledge of the Switchboard, Reservations and Front Desk job functions. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the Front Desk Team members to ensure a quality operation.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Allocate rooms to expected arrivals after checking the guests’ preferences and special requests. Supervise the operations of the Front Desk to ensure an optimal level of service and hospitality is provided to the guests.

Assist all Departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Shift Manager/Front Office Manager.