Case Manager II

Description The overall responsibility of the Case Manager is to manage every aspect of the case while fostering strong relationships with Participant/Individuals in Philadelphia and surrounding counties.

Requirements

Management of Participant/Individual Relationships: Introductory meetings within 24 hours of person becoming a Participant/ Individual. Execute Participant/Individual consent form. Complete Direct Care Worker Assignment Sheet. Conduct monthly phone inquiries to discern any issues or concerns. Home visits at least every 90 days to adjust care plans.

Attending Individual Support Plan meetings. Ensuring that recertification of Participant/Individual’ Medicaid benefits do not lapse. Submit consumer services survey on an annual basis. Serving as liaison between the Participant/Individual and Service Coordinator regarding services changes/issues. (i.e., increase of hours, temporary holds, hospitalizations, etc.)

Supervision of Caregiver Staff (Home Health Aides, Certified Nursing Assistants and Personal Care Attendants): Ensuring timeliness and dependability of caregivers on their respective case load. Policy and procedure coaching and enforcement; report need for disciplinary action if necessary. Scheduling and conducting Meet and Greets and in service visits in the field as needed.

Other duties as assigned.