Retail Floor Leader

job Description : Retail Floor Leader JOB DUTIES AND RESPONSIBILITIES : Models and holds employees accountable to customer service standards. Contributes to an environment where employees are informed and capable by supporting training for all employees. Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD). Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.

Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards. Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary. Completes inventory transactions including but not limited to, receiving, MOS, and RARs.

Rings employee transactions. Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office. Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy. Additional responsibilities as assigned by General Manager or Store Manager.

EXPERIENCE AND REQUIRED QUALIFICATIONS : 1 year of retail sales and customer service experience. 1 year of retail supervisory experience, preferred. Proficient in POS Systems. Some experience with MS Office Suite (Outlook, Word and Excel). May require Food Handlers Certification. WhatsApp Us : +97466888199 Like and Share Our Facebook Page : https://facebook.

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