Personal Lines CSR

Job Details: Job Location: PORTER HAY INSURANCE MONMOUTH

• MONMOUTH, IL, Position Type: Full Time, Salary Range: $19.00 - $25.00Hourly, Personal Lines Insurance Customer Service Representative – Insurance Agency Start your career in a professional, people-focused environment Location: Monmouth, IL Position Type: Full-Time Pay Range: $19-25/hour About the Role We are looking for a service-oriented, detail-focused professional to join our team as a Personal Lines Insurance Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.

Key Responsibilities

Deliver prompt, accurate, and friendly service to clients and internal team members Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance Support producers with client communication and account servicing Maintain accurate client records and task follow-ups in our management system Stay informed on industry trends and carrier guidelines Identify opportunities to improve coverage or streamline service What We’re Looking For Strong organizational and communication skills Attention to detail and a proactive mindset Ability to work well in a team environment Comfortable using computers and learning new systems A professional, client-focused approach Bonus if you have: Prior customer service or administrative experience A current Property & Casualty Insurance license (or willingness to obtain) Why Join Us?

Supportive team culture with opportunities to learn and grow Professional development and training provided Exposure to a variety of clients and carriers A career path, not just a job Qualifications: