Spa Receptionist, Kohler Waters Spa

When you join Kohler, you can make your mark on an iconic brand. Together, we challenge the status quo, stretch our imaginations, put ideas to the test, and demand better for ourselves, our customers, and each other. Join our community of creators and difference makers to build a career of impact. Location: Green Bay, WIOpportunity.

The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure our guests have a smooth and welcoming arrival, departure and overall relaxing experience while visiting our spa. This individual responds to a wide variety of guest requests to create special moments and memorable experiences through passionate, attentive service.

Ideal candidates are driven individuals who believe in providing outstanding guest experiences and coming to work energized and ready to carry that spirit throughout the day. With the rest of the guest service team, they work hard to encourage, challenge, and support one another to be their best. This position requires an extremely polished appearance, professional etiquette and a warm and friendly personality.

As a Spa Receptionist you will:Consistently provide outstanding service and maintain cleanliness standards at a luxury level.Proficiently use Resort. Suite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments.Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest.

Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing.Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.

Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere.Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment. This is a part time year round position, working weekdays and weekends.

Shifts will vary between 7:00am and 9:00pm. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's experience, their education and work location. It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws.

We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies.

When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; and Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law.

Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law.

Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance.