Customer Service Representative

Apollo Home has been serving the Greater Cincinnati area since 1910! At Apollo, we strive to deliver Peace of Mind for our customers- Health, Safety, Comfort and Efficiency through an unusually professional approach in how we provide solutions to our members. We recognize that achieving our mission is only possible if we develop the very best talent in the industry.

Customer Service Representative No experience necessary- we will train Customer Service Professionals eager to learn! The Oh So Vital Link Between The Customer And The Company You are a high-skills people person. If Apollo had a customer on the ledge, there’d be nobody better to talk them inside than you. Why? Because you have empathy for the customer’s particular situation and are passionate about how Apollo Home can provide exactly the right solution.

For you, it’s easy to be the best at:

• Converting incoming customer calls to booked service appointments
• Responding to customer requests, providing needed service guidance, and prompt follow-up.
• Scheduling customers based on the urgency of the needed repairs and the customers’ busy schedules.
• Entering detailed, accurate customer information into the database.
• Promoting the company through outbound calling, cross promotion, and following up on unsold Apollo quotes to win additional business.
• Becoming an ambassador for the Apollo Home brand. Your qualifications must include:
• High School degree.
• Strong verbal and written communications skills
• Ability to meet deadlines.
• Computer proficiency with good key boarding skills.
• Accuracy and attention to detail.
• Bachelor’s degree or equivalent is a plus. Welcome. If this is you, you’ll be joining a high-paced organization that’s a six-time Top Work Place. Your associates are highly motivated professionals who love to win as a team. We’re not just a good place to work. We’re a great place to live your life. Equal Opportunity Employer