Systems Engineer - IT

Job Title: Systems Engineer

• IT Location: Cadillac, Michigan Purpose of Position: The Systems Engineer is responsible for ensuring the deployment, stability, security, and efficiency of the organization's IT infrastructure and end user devices. This role is pivotal in delivering exceptional customer service, acting as a trusted technical partner to internal stakeholders by providing timely, reliable, and user-focused solutions. Aligned with the organization's Continuous Improvement (CI) culture, the Systems Engineer will champion innovation and process enhancements, leveraging technology to streamline operations and improve user experience. Success in this role requires balancing technical expertise with a strong commitment to service excellence, ensuring that IT systems not only meet operational requirements but also enable the business to achieve its strategic objectives. The systems engineers will operate as part of a team ensuring coverage and scale. Within the team individuals will likely specialize in a particular discipline (e.g. End User Device management, System Infrastructure, Security, M365) but will contribute to the overall effectiveness of the team in all areas. The position supports business continuity and growth by implementing best practices, optimizing system performance, and proactively identifying opportunities for improvement.

Responsibilities

• Deliver outstanding customer service by prioritizing user experience and responsiveness in all technical interactions.
• Design, deploy, and maintain IT infrastructure, including servers, storage, networking, cloud and security platforms.
• Manage the lifecycle of end user devices (desktops, laptops, mobile devices, peripherals), including deployment, configuration, and support.
• Monitor system and device performance, troubleshoot technical issues, and implement upgrades or patches.
• Ensure systems and devices comply with organizational policies and industry standards.
• Collaborate with IT teams and stakeholders to deliver technology solutions that meet business needs.
• Document system and device configurations, procedures, and processes.
• Support disaster recovery, business continuity planning and Cyber Incident response planning.
• Identify opportunities for process optimization and contribute to CI initiatives across IT operations.
• Contribute to and alignment with Group IT technical, process and procedural standards
• Collaborate with IT teams and stakeholders to deliver technology solutions that meet business needs.
• Document system and device configurations, procedures, and processes.
• Support disaster recovery, business continuity planning and Cyber Incident response planning.
• Identify opportunities for process optimization and contribute to CI initiatives across IT operations.
• Contribute to and alignment with Group IT technical, process and procedural standards Qualifications and Experience:
• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA, CISSP).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities with a customer-first mindset.
• Experience with enterprise IT infrastructure and end user device management.
• Familiarity with Continuous Improvement (CI) principles and ability to apply them in daily work.
• Hands-on experience with technologies and vendors such as:
• Microsoft (Windows Server, Active Directory, M365, Azure, Entra, Intune)
• Cisco (LAN/WLAN networking)
• HP/Dell EUD
• Hypervisors (Veeam, Hyper-V)
• SharePoint on-prem & Online About Avon Technologies: We design and produce life-critical personal protection solutions for the world’s militaries and first responders. With a portfolio that includes Chemical, Biological, Radiological, Nuclear (“CBRN”), protection. We do this through our two brands, Avon Technologies and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe. At Avon Protection, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute. We offer a comprehensive benefits package that includes the following:
• Flexible Schedule
• Generous paid time off
• Competitive Compensation Package
• Learning and Development Opportunities
• Bonus Plan
• US Employee Stock Purchase Plan / UK Share Incentive Plan
• 401k Matching / UK Pension
• Tuition Reimbursement Program
• Mentorship Program
• Supplemental plans
• US Company-paid life and AD&D / UK Death in Service
• Medical/Dental/Vision This job description is not intended, and should not be construed, to be an all inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities

of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws. U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.

S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens. To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.

S. person status, as well as citizenship(s). The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status). The anticipated salary range for candidates who will work in Cadillac, Michigan is $70,000 - $80,000 annually. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.

EOE, Including Vet/Disability