Post Sales Coordinator - Chinese/Mandarin

Overview

We’re searching for a Post Sales Coordinator- Chinese/Mandarin to serve as entry point for a new customer named Worldly. You will provide case management services based on our internal procedures and quality metrics, overseeing end-to-end management of all assigned service requests. This role is responsible for handling, classifying, tracking, and advocating for client service requests sent by email or submitted via internal case management tool.

At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do.

We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.

We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities

The Post Sales Team delivers world-class management of client requests and critical escalations, quickly solving issues that affect business. You’ll earn our customers’ and partners’ trust to positively represent our clients and exceed customer expectations as you coordinate and communicate with them throughout resolution of the issue.

This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers and make decisions that put the customer first. This role will: Accept, prioritize, analyze, and close all assigned client requests, exceeding quality and timeline expectations. Communicate with clients via phone, email, and/or chat to collect information relevant to case advocacy.

Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps. Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level. Collaborate with other team members to provide high quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.

Prepare data and reports as requested. Serve as a back-up for colleagues as needed, ensuring progress on cases. Monitor queue as requested and ensure service level agreements are met.

Qualifications

You’re familiar with working and supporting B2B customers. You have customer service experience and a desire to learn new technical skills. You have strong negotiation and problem-solving skills. You’re good at developing and maintaining positive working relationships. You have a strong customer success mindset and are passionate about helping customers achieve their goals.

You’re an excellent multi-tasker with great organizational skills. You’re proficient in both written and spoken English & Mandarin/Chinese. In this role: 1 -2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions. Proficiency in both written and spoken English & Chinese/Mandarin required.

Higher-level education preferred. Proficiency in MS Office required. Customer obsession, initiative, and drive to exceed expectations required. Creativity, adaptability, and strong problem-solving skills required. Ability to work independently but know when to collaborate required. Familiarity with IT and/or customer support hardware/ software/ operating systems/ cloud computing required.

The Post Sales Team delivers world-class management of client requests and critical escalations, quickly solving issues that affect business. You’ll earn our customers’ and partners’ trust to positively represent our clients and exceed customer expectations as you coordinate and communicate with them throughout resolution of the issue.

This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers and make decisions that put the customer first. This role will: Accept, prioritize, analyze, and close all assigned client requests, exceeding quality and timeline expectations. Communicate with clients via phone, email, and/or chat to collect information relevant to case advocacy.

Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps. Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level. Collaborate with other team members to provide high quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.

Prepare data and reports as requested. Serve as a back-up for colleagues as needed, ensuring progress on cases. Monitor queue as requested and ensure service level agreements are met. Post Sales is a good fit for you if: You’re familiar with working and supporting B2B customers. You have customer service experience and a desire to learn new technical skills.

You have strong negotiation and problem-solving skills. You’re good at developing and maintaining positive working relationships. You have a strong customer success mindset and are passionate about helping customers achieve their goals. You’re an excellent multi-tasker with great organizational skills. You’re proficient in both written and spoken English & Mandarin/Chinese.

In this role: 1 -2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions. Proficiency in both written and spoken English & Chinese/Mandarin required. Higher-level education preferred. Proficiency in MS Office required. Customer obsession, initiative, and drive to exceed expectations required.

Creativity, adaptability, and strong problem-solving skills required. Ability to work independently but know when to collaborate required. Familiarity with IT and/or customer support hardware/ software/ operating systems/ cloud computing required.