Administrative Assistant (3E Counties)

Description Position Function: Provides administrative support to supervisor and staff. Northeast 3E Region to include Collin, Grayson, Fannin, Hunt, Rockwall, Ellis, Kaufman and Navarro Counties. Working Conditions: Heavy computer usage, administrative and clerical functions in a “team” office environment, attendance at public functions, and some evening and weekend work may be required.

Lifting files and office supplies, up to 25 pounds, is required. Exposure to Confidential Information: Maintain confidentiality, and follow policies related to personnel and client records Key Expectations/Responsibilities: Maintain high ethical standards which are outlined in the ACH/OCOK Child and Family Services Code of Ethics.

The ability to work collaboratively with other personnel and/or service providers and professionals. The capacity to maintain a helping role. The ability to set appropriate limits. Performs other duties as assigned and required to maintain unit operations. Attends work regularly in accordance with agency leave policy.

Implementation: Performs data entry into IMPACT and other electronic programs and systems. Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Prepares and maintains statistical reports, leave and personnel records, case control systems, case records, and related files for the unit.

Functions as the unit time keeper and will process purchase orders as directed. Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and file related documents. Provides program and agency information and/or makes referrals to other community resources.

Greets visitors, responds to general questions, and directs callers to proper location. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work related contacts. Training and Supervision: Attend continuing education necessary to expand knowledge and maintain certifications or licenses.

Communicate regularly with supervisor and seek supervision when appropriate. Participate in in-service training.

Requirements

High School Diploma, or equivalent. Experience: One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of family and Protective Services experience. Functional: Knowledge of basic computer functions. Skills in using Microsoft Works or Windows environment. Skills in working in an office supporting several staff members.

Ability to effectively handle multiple assignments in a dynamic environment. Excellent verbal communication skills, customer service and organizational skills.