Quick Lane Concierge

Position: Quick Lane Concierge Location: Jarrett Ford of Avon Park Employment Type: Full-Time

Join the Jarrett Ford Family At Jarrett Ford, we believe exceptional customer service drives everything we do. Our Quick Lane Concierge serves as the first point of contact for customers visiting our Quick Lane Service Center. This role is perfect for an energetic, customer-focused professional who enjoys helping people, staying organized, and creating outstanding service experiences. If you thrive in a fast-paced environment and take pride in delivering hospitality-level service, we want to meet you.

Position Summary The Quick Lane Concierge is responsible for welcoming customers, coordinating vehicle service visits, communicating service needs, and ensuring a seamless customer experience from arrival through vehicle delivery. This position serves as a liaison between customers and the service team while supporting the daily operations of the Quick Lane.

Key Responsibilities • Greet and welcome customers promptly and professionally. • Assist customers with Ouick Lane maintenance services including oil changes, tire rotations, batteries, filters, and routine vehicle maintenance. • Schedule service appointments and maintain appointment records. • Communicate service recommendations and status updates to customers. • Coordinate vehicle flow between customers, technicians, and service advisors. • Answer incoming phone calls and respond to customer inquiries. • Maintain customer waiting areas and ensure a positive dealership experience. • Assist with customer transportation arrangements when needed. • Process service paperwork and maintain accurate customer records. • Promote Quick Lane services, maintenance programs, and dealership specials.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Automotive service experience is a plus but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Basic computer and data entry skills.
• Valid driver's license with acceptable driving record.

Skills for Success

• Customer Service Excellence
• Strong Communication Skills
• Organization and Time Management
• Problem Solving
• Teamwork and Collaboration
• Attention to Detail
• Professionalism
• Positive Attitude

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work both indoors and outdoors.
• Ability to enter and exit customer vehicles safely.

Why Jarrett Ford?

• Competitive Compensation
• Health Benefits Available
• Paid Time Off
• Employee Discounts
• Career Growth Opportunities
• Family-Oriented Work Environment
• Established And Respected Local Business