Retail Assistant

JOB DESCRIPTION Role: Retail Assistant Location: Bahrain Surf Park, Bilaj Al Jazayer Reporting to: Retail Manager / Head of Guest Experience YOU ARE PART OF WHAT WE ARE AND WHAT WE DO Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All.

We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core. We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW

AND PURPOSE OF YOUR ROLE As a Retail Assistant, you will be the face of the surf retail store at Bahrain Surf Park, delivering exceptional guest service, driving daily sales, and supporting overall store operations. Reporting directly to the Retail Manager, you will assist in stock handling, store presentation, visual merchandising, and point-of-sale operations.

You play an essential role in creating a vibrant, customer-centric retail environment that complements the park’s overall attraction experience. By offering helpful product advice, maintaining store aesthetics, and maintaining high service standards, you will help foster surf and beach culture among our guests. ROLE RESPONSIBILITIES Customer Experience & Sales Support Service Excellence: Greet every guest with positive energy, delivering a customer-centric and welcoming store environment.

Sales Drive: Assist in achieving daily and monthly store sales targets by proactively engaging guests, recommending products, and upselling apparel and gear. Product Knowledge: Provide accurate information on surf apparel, hardware, accessories, and park merchandise. Guest Inquiries & Escalations: Address guest queries prompt and professionally, escalating complex issues or feedback to the Retail Manager when necessary.

Store Operations & POS Management Checkout Operations: Efficiently operate the Point-of-Sale (POS) system, accurately processing cash, card, and digital transactions. Cash Handling & Reporting: Assist with daily register opening/closing, cash-ups, balancing, and daily reporting to management. Store Upkeep: Keep the cash wrap, sales floor, fitting rooms, and storage areas clean, organized, and clear of safety hazards.

Inventory & Visual Merchandising Stock Management: Assist with receiving, unboxing, auditing, tagging, and sensor-attaching incoming product shipments. Visual Merchandising: Maintain high visual standards by ensuring store displays, racks, and shelves are neatly folded, organized, fully stocked, and visually appealing.

Inventory Audits: Participate in regular stock takes, cycle counts, and inventory audits to maintain stock accuracy. Stock Monitoring: Monitor inventory levels on the floor and notify the Retail Manager of fast-selling items, low stock, or damaged goods. Safety, Loss Prevention & Teamwork Safety & Security: Follow loss-prevention guidelines and maintain vigilance on the sales floor to minimize shrinkage and ensure guest safety.

Team Engagement: Support store initiatives, promotional campaigns, and park events to drive guest engagement. Cross-Department Collaboration: Work collaboratively with Guest Services, Surf Operations, and Marketing teams to ensure a cohesive guest experience.

Qualifications

ü High school diploma or equivalent (preferred). ü Fluent in English; Arabic speaker is a strong plus. Experience ü Minimum 1–2 years’ retail sales or customer service experience (experience in surf shops, activewear, lifestyle retail, or high-volume leisure environments preferred). ü Demonstrated experience with POS payment terminals and basic cash handling.

ü Knowledge of or personal interest in surfing, water sports, and beach apparel is appreciated. Professional Skills & Attributes ü Customer-centric approach with strong interpersonal skills and positive vibes. ü Good communication and active listening skills in English (and Arabic if applicable). ü Basic numerical literacy and competence in point-of-sale software / data entry.

ü Strong organizational skills and attention to detail. ü Ability to work effectively under pressure in a dynamic, fast-paced attraction setting. Personal Qualities ü Approachable, self-motivated, and dependable team player. ü Proactive mindset with a willingness to learn and adapt. ü High standard of personal presentation and adherence to uniform standards.

ü Flexibility to work shifts, weekends, and public holidays on a rotational basis. Key Performance Indicators (KPIs) ü Sales Targets: Contribution toward achieving monthly store sales targets. ü Customer Satisfaction (CSAT): Maintain high positive feedback and service quality scores. ü Stock Accuracy & Audit: Minimal variances during inventory audits and stock counts.

ü Store Standards: Consistent compliance with visual merchandising, cleanliness, and security checks. ü Cash Accuracy: Zero balance discrepancies during daily cash-up procedures.

Benefits

and Perks Attractive remuneration package with opportunity to grow An amazing unique work environment a few meters from the beach Work alongside a dynamic, qualified and multicultural team Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden Wavepool Uniform: protective rash vest, hat, sunglasses, boardshorts, wetsuit Share the stoke & health benefits of surfing with an island nation new to the sport Join a new exciting growing industry Medical insurance, holiday allowance (as per Bahraini Law) Staff discounts Performance bonus HOW YOU DO IT: Our Team Culture depends on all our team pulling together, and competencies and behaviours matter.

Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values. Waves for All: We are inclusive in everything we do. We nurture everyone from the complete novice to expert surfer and all in between. We do this with equal respect for everyone, and without judgement.

We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive interactions with our guests and strive to get it right first time. Bringing the Aloha Spirit to Bahrain: We love and respect Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in everything we do.

Our positive work environment and culture embodies at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs. Vitality: We support each other because everyone matters. People are our business, define who we are and what we are.

We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us. We do things ‘The BSP Way’. We recruit with Attitude in Mind. Our people-centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success.

We Strive for Excellence: We do everything to the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication.

Creating Smiles: Everything we do and how we do it is about creating safe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again… and again..